SEMP​/FSS Program Coordinator

Summary

Under the supervision of the HCBS Program Supervisor the Supported Employment and Family Support Services Coordinator is responsible for coordinating, overseeing, and supporting employment services and family-focused support for individuals with intellectual and developmental disabilities. The coordinator ensures services are person-centered, compliant with OPWDD regulations, and responsive to the needs of individuals and families.

Under the supervision of the HCBS Program Supervisor the Supported Employment and Family Support Services Coordinator is responsible for coordinating, overseeing, and supporting employment services and family-focused support for individuals with intellectual and developmental disabilities. The coordinator ensures services are person-centered, compliant with OPWDD regulations, and responsive to the needs of individuals and families.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Reports directly to the HCBS Program Supervisor.

• Coordinate and oversee Supported Employment services, including job development, job coaching, and employment retention supports.
• Ensure employment services align with each individual’s Life Plan, employment goals, and Staff Action Plan.
• Monitor direct and indirect SEMP services for quality, effectiveness, and compliance.
• Maintain relationships with employers, community businesses, and employment partners.
• Track employment outcomes, progress, and challenges; adjust support as needed.
• Participate in Life Plan meetings and employment-related team meetings.
• Supervise assigned staff, including job coaches.
• Provide regular supervision, coaching, and performance feedback.
• Ensure staff complete accurate documentation and data collection.
• Support staff training and professional development.
• Ensure timely and accurate documentation for all services provided.
• Review progress notes, data collection, monthly summaries, and reports for compliance.
• Maintain records in accordance with OPWDD, Medicaid, and agency requirements.
• Support audits, reviews, and quality assurance activities.
• Collaborate with care managers, OPWDD, ETP, community partners, and internal teams.
• Identify opportunities to expand services, partnerships, and community engagement.
• Support program growth, outreach, and enrollment.
• Implement strategies to improve service quality and outcomes for individuals and families.

• Coordinate family support services, resources, and referrals in accordance with OPWDD Family Support Services guidelines.
• Serve as a primary point of contact for families, providing information, guidance, and advocacy.
• Support families in navigating OPWDD services, benefits, and community resources.
• Plan and coordinate family workshops, support groups, and informational sessions.
• Ensuring family support is culturally responsive and accessible.
• Maintain regular communication with families and stakeholders.
• Represent the program at meetings, community events, and training as required.

This position holds a relatively high degree of independence within the framework of the agency's policies and procedures. The individual must be resourceful and able to display initiative and understanding of management systems and interpersonal relations. Must keep immediate supervisor abreast of issues and concerns which could constitute intervention from higher level management.

Competency Statement(s)

• Support a person's unique capacities, personality and potential
• Getting to know a person through assessment/discovery
• Promoting advocacy with the individual
• Facilitating personal growth and development
• Facilitation of support and services
• Building and maintaining relationships
• Creating meaningful communication
• Develop professional relationships
• Exhibit professional behavior
• Show respect for diversity and inclusion
• Create meaningful documentation reports
• Education, training and self-development…