Family Services Caseworker

Title

Family Services Caseworker

The Community Place of Greater Rochester

$16.00/hr - $16.00/hr

Full-Time (M-F 8:30a-5p, possible evening and weekend hours)

$16.00/hr

Under the direct supervision of the Family Services Manager, the Family Services Caseworker is responsible for providing support to individuals and families.

• Accept referrals, conduct intake interviews/needs assessments, provide case management, follow-up and referrals.
• Provide services as needed, including eviction prevention/rental assistance, assistance with utilities, emergency assistance, and assistance with securing housing.
• Develop service plans with clients, and ensure services and case notes are recorded within the required time period.
• Participate in case reviews and attend meetings, conferences, trainings, seminars, etc., as designated.
• Develop new and maintain ongoing working contacts and liaison with network resources in the community.

• Access information systems, maintain statistics, and report information as required.
• Assist with the operation of the food pantry, as needed.
• Other job duties, as assigned.

• Communicate effectively both orally and in writing.
• Interact with staff and consumers of diverse cultural, racial and ethnic backgrounds.
• Work cooperatively and collaboratively with coworkers, supervisors, organizations, the general public, and offices of local government.
• General knowledge of Monroe County Social Services, referring agencies, and mental health systems.
• Knowledge of political and social issues impacting served population.
• Ability to interpret community resources to clients and address specific needs of clients.
• Effectively solve problems and respond in a crisis.
• Keep accurate and concise case notes, and other paperwork related to the program.
• Manage multiple tasks with competing deadlines.
• Handle difficult and sensitive situations, using sound judgment while adhering to company policy and legal guidelines.
• Excellent computer skills and knowledge of Microsoft Office, including Word and Excel.

• Must be able to physically perform stooping, kneeling, walking, lifting, grasping, pulling, standing, talking, hearing.
• Must be able to perform light work exerting up to 35 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Must be able to travel as needed frequently getting in and out of a car both indoors and outdoors and may have exposure to various weather conditions.
• Must be able to sit at a computer for extended periods of time.

• Required:
  
  High school diploma or the equivalent, and one (1) year of experience in family case management.
• Must possess own transportation and a valid NYS driver’s license.

The agencies are equal opportunity employers and do not discriminate on the basis of any legally protected status or characteristic.

Protected veterans and individuals with disabilities are encouraged to apply.

Entry level

Full-time

Other

Non-profit Organizations