Centralized Intake Specialist

We are Hiring!

Job Posting: Centralized Intake Specialist

Location: Rochester, NY

Department: Centralized Intake

Employment Type: Full-Time

Schedule: M-F 8:30-4:30 (37.5)

Salary: $

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

The Centralized Intake Specialist serves as a vital first point of contact for individuals seeking support through our organization. This role is responsible for conducting comprehensive intake screenings, assessing client needs, and facilitating timely referrals to appropriate internal programs and external community resources. The ideal candidate will demonstrate empathy, discretion, and a strong understanding of social service systems.

• Conduct structured intake interviews with clients to gather relevant personal, social, and health-related information.
• Provide accurate and timely referrals to internal programs and external community partners.
• Initiate all necessary paperwork in compliance with agency and regulatory standards.
• Complete an identity verification process in accordance with agency and department protocols.
• Refer clients to appropriate community services or case management, advocating on client’s behalf when appropriate.
• Maintain current working knowledge regarding available client resources.
• Collaborate with program staff and community agencies to ensure continuity of care and service coordination.
• Assist team members with requests for additional information from referral sources.
• Monitor follow-up outcomes and assist with service navigation as needed.
• Enter and update demographic and insurance data for new clients enrolling or participating in agency programs into the appropriate system(s).
• Maintain detailed and confidential documentation in accordance with organizational policies and compliance standards.
• Compile necessary information to generate reports regarding client and program status and quality assurance as needed.
• Maintains data required.
• Participate in relevant Agency meetings and/or trainings.
• Actively pursue development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other duties as assigned.

Note:

The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Education: Bachelor’s degree in social work or related field preferred. Equivalent Combination of education and experience will be considered. Bilingual (Spanish) preferred.

Experience: Minimum of two years of experience in intake, case management or social services preferrable. Must have customer/client service experience.

• Competitive salary and 403b retirement plan.
• Generous time off package and work-life balance.
• Comprehensive benefits package.
• Supportive and collaborative environment.
• Opportunities for growth and development.
• Intrinsic reward of truly making a difference in people's lives.

Join us and help make a positive impact on our community!

Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet