Case Manager

Case Manager role at The Center for Youth Services, Inc.

Hours: Monday, Tuesday, Thursday, Friday: 9am-5pm;
Wednesday: 11am-7pm.

The Chrysalis House Case Manager will be assigned pregnant or parenting clients from both the residential and non‑residential tracks of the Transitional Living Program. This position will provide intensive case management, including basic and independent living skills assessment, training, referrals, and other supports as needed, as well as assist in implementing the parenting training and engagement across the TLP Program. This is a twelve‑month, full‑time position.

• Develop, coordinate and facilitate parenting skills curricula, incorporating CYS philosophy and effective teaching approaches;
  • Curriculum development
  • Implementation oversight
  • Documentation
  • Impact measurement
  • Quality assurance
  • Staff training
• Crisis intervention and response
• Outreach, screening, intake and assessment
• Coordination, development, implementation, ongoing assessment of client case‑management needs, services and plans
• Referral readiness, information and facilitation
• Case‑specific youth advocacy
• Transporting program participants, as required and consistent with agency policies
• Other assigned

• Manage the environment to provide a safe, supportive residential program through mediation, role‑modeling and positive interaction with Chrysalis House residents
• Possess sound problem‑solving and decision‑making skills
• Maintain clear professional boundaries
• Work evening hours and weekends as needed
• Promote strength‑based service delivery (youth leadership, asset development)
• Be skilled in case‑management techniques and interventions
• Be familiar with the homeless/runaway youth service system and community resources
• Maintain accurate and up‑to‑date client records

Candidate must:

• Adhere to ethical conduct
• Demonstrate professionalism (timely, dependable, responsible, flexible)
• Be non‑judgmental and respectful
• Model principles of inclusion and tolerance
• Be youth centered and positive
• Be family friendly
• Establish effective working relationships with supervisor and co‑workers
• Develop positive relationships with all key stakeholders
• Have strong literacy skills
• Have excellent communication skills (verbal and written)
• Conduct research and apply best‑practices and evaluation methods
• Effectively promote knowledge and skill development and positive behaviors
• Provide leadership and/or work independently as requested

• Adolescent development (positive youth development, asset development, risk reduction, protective factors)
• Youth‑serving systems
• Community resources
• Client advocacy

The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. All staff attend professional development trainings to enhance cultural diversity understanding and are expected to respect and honor cultural and human diversity.

A minimum of a Bachelor’s degree in human services, education, or related field; and three years’ experience or an equivalent combination of education, employment and life experience. A Master’s degree is preferred.

Before hire, candidates must meet the following criteria:

• Authorization for the agency to obtain driving record information
• Proof of a satisfactory physical exam within last 12 months including PPD and annually thereafter
• Valid driver’s license
• Regular access to a motor vehicle
• Automobile insurance at level of $100,000 per person/$300,000 per accident bodily injury and $50,000 property damage

Candidates must be autonomously mobile to provide required services.

• Microsoft Office – Advanced
• Internet Explorer – Advanced

Salary: $22 - $24.50 per hour

The Center for Youth provides equal opportunities for employment.