Service Coordinator

About Us

We offer a broad spectrum of commercial and residential HVAC and facilities services, from rooftop to foundation and everything in between. In addition to HVAC repairs and maintenance, our portfolio of facilities services includes on-site personnel for building management operations and maintenance.

EMCOR Services Betlem is looking for a Service Coordinator. The primary responsibilities of this position include customer communication, planning, dispatching, use of company software systems, and other tasks as described in detail below. Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.

• Create call slips and work orders w/ all pertinent client information in COINS.
• Prioritize, schedule, and assign work orders to technicians.
• Dispatch (send work order to iPads) and verify technicians have started calls.
• Update work order status on all assigned work orders.
• Ensure all complete calls are closed each day (this should be performed throughout the day).
• Be sure all time is coded properly, remarks are edited, materials and other costs listed properly.
• Scan all incomplete work orders to ensure they are being addressed timely.
• Contact technicians on open calls to get updates.

• Verify time cards are submitted for all iPad users each morning (by 10AM) for the prior day.
• Call each technician that has not submitted time cards by 10AM to ensure they transmit.
• Email service managers the names of the technicians that are not in compliance with this process requirement.
• Each morning review all calls from the prior night/weekend, discuss with the technician(s), and enter into COINS.

• Develop a detailed understanding of all commercial service technicians’ skills.
• Maximize the productivity and quality of the service technicians and insure prompt attention to emergency jobs.
• Before leaving each day make sure every tech has a job released on the CMS board for the next day.
• Create work-week numbers and dispatch as applicable.
• Follow-up of National Accounts service calls (eta, what was found, if quote is needed and completion date) on line.
• Follow-up of parts waiting on quoted work for assigned techs. Make notation on call slip as to date and who you spoke with (weekly at a minimum).
• Weekly text message and e‑mail of our on‑call personnel.
• Follow‑up on incomplete work to make sure it gets completed in a timely manner.
• Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
• Suggest methods of improvement to the operations manager.

• Have strong organizational skills.
• Climb stairs as required.
• Computer skills – ability to learn new programs and use company software systems.
• Be self‑motivated and a team player.
• Demonstrate a great work ethic.
• Multi task.
• Adhere to safety requirements in shop (i.e. safety glasses, safety shoes, hard hats etc.).
• Other responsibilities may be added to this job description as situation requires.

• Competitive Salary
• Comprehensive Benefits Package (Includes Medical, Dental and Vision)
• Paid Time Off and Holiday Pay
• Health Savings and Flexible Spending Accounts
• 401(k) Savings Plan
• Employee Assistance Program

Join a company with a century‑long tradition of excellence, a supportive team environment, and opportunities for career growth. At Betlem, your skills and dedication are recognized, valued, and rewarded.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Please review our Affimative Action Policy ().

Notice to prospective employees:
There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (). Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Compensation Range-$20.00/hour-$25.00/hour

US-NY-Rochester