Field Network Engineer

Our client in Rochester, NY, is looking for a Field Network Engineer to join their team!

This combined role requires an adaptable, technically skilled individual capable of managing various responsibilities such as technical support, fieldwork, equipment installation, troubleshooting, customer service, and team leadership. The role is split between providing technical expertise in both the service and installation departments while supporting RF communication systems, radios, and security solutions. Responsibilities include working in-house, on-site with customers, troubleshooting, and performing repairs across a variety of communication and security systems.

• Program and set up radios, communication systems, and network components such as routers, switches, and firewalls based on customer specifications.
• Install and maintain two-way radios, base stations, repeaters, antennas, microwave links, dispatch consoles, and mobile installations.
• Stage and prepare communication equipment for customer projects and internal use (ie, customer demos).
• Troubleshoot and repair communication systems such as wide-area radio networks, trunked radio systems (P25, DMR, MotoTRBO), and wireless data systems.
• Provide support for customer radio communication needs, addressing issues related to radios, IP-based systems, and related technologies.
• Perform bench service and field service independently, ensuring minimal downtime for customer systems.
• Provide technical guidance and training for customers on the proper use of communication equipment and systems.
• Manage ongoing fleet programming for customer radios and ensure the equipment is up to date.
• Provide troubleshooting support for security systems, including cameras, door access systems, wireless communication, and related equipment.
• Manage company vehicle inventory and ensure tools and equipment are maintained and organized for field service work.
• Lead and support small teams of technicians, ensuring tasks are completed efficiently and according to customer needs.
• Work closely with the sales team to design and implement solutions tailored to customer needs, ensuring alignment with budgets and technical requirements.
• Manage inventory, tools, and materials required for installations and service, ensuring accurate tracking and timely completion of projects.
• Provide on-call service for customers and ensure that urgent issues are addressed promptly and professionally.
• Collaborate with internal teams and customers to troubleshoot and resolve complex issues, ensuring high levels of customer satisfaction.
• Train team members and customers on new products and technologies as they become available, and display interest in being trained yourself on new products and technologies.
• Document all services performed, materials used, and time spent using the company CRM and other tools.

• Demonstrate a commitment to providing safe, reliable, and professional service to all customers.
• Be proactive in identifying new technologies and recommending solutions that improve customer experience.
• Complete ongoing training and certifications in relevant technologies, including Motorola, Axis, Avigilon, Aruba Networks, and RF communication systems.
• Provide customer feedback to the Service Director and Sales Account Managers to improve service offerings.
• Maintain a professional and positive attitude, representing the company in a manner that reflects the company's core values.
• Be available to travel for out-of-area assignments, including overnight trips as required.
• Ensure that safety protocols are followed during all installation and maintenance activities.

• Strong technical background in RF communication systems, wireless communication, security cameras, access control, and related security solutions.
• Proficient in troubleshooting, diagnosing, and repairing two-way radios, communication systems, and related equipment.
• Familiar with trunked radio systems, P25, DMR, IP-based systems, and networking components.
• Strong computer…