Security Alarm Technician

Location: 100% onsite in either our Rochester or Buffalo locations, with regional travel to client job sites.

Eastern Security Services, a recognized award‑winning company and a 2023 Family Business Leader of the Year, seeks motivated and skilled Installation Technicians to join our elite team in the Syracuse area. As an Installation Technician, you will install, test, and service advanced security and life‑safety systems—intrusion detection, fire alarms, video surveillance, access control, intercom, mobile surveillance trailers, and weapons detection systems—ensuring each installation meets high‑quality standards and providing exceptional customer service.

Salary Range: $25‑$40 per hour

• Travel to residential and commercial customer locations in the Syracuse area and surrounding regions to perform installations and service work.
• Run wiring, mount devices, and install a variety of systems, including intrusion alarms, fire alarms, video surveillance, access control, and intercom systems.
• Ensure every installation meets high‑quality standards through thorough testing and calibration.
• Talk over, upgrade, or seamlessly integrate with existing security systems.
• Deliver exceptional customer service by offering clear explanations, troubleshooting issues, and occasionally providing training on system use.
• Set up mobile and desktop applications for system monitoring and management.

• Comfortable working outdoors—including rain or snow—, from heights on ladders or aerial lifts, or in small spaces.
• Self‑motivated to learn new technology.
• Must maintain a clean, professional image with external and internal customers.
• Ability to travel as required.
• Ability to work overtime as required and participate in an on‑call schedule after six months.
• Excellent communication (verbal and written) and interpersonal skills.
• Must possess and maintain a clear driver’s license and safe driving record.

• Associate degree (2‑year).
• Previous alarm installation and service experience.
• OSHA 10 or OSHA 30 certification.

• Comprehensive benefits package: medical, dental, vision, life insurance, employee assistance program, 401(k) with company matching, and more.
• 3 weeks of PTO in the first full year of employment—including vacation, sick/personal leave, paid holidays, and floating holidays.
• Industry‑leading pay with monthly bonus opportunities and annual performance reviews.
• Company vehicle, gas card, phone, and laptop.
• Paid on‑the‑job training.
• An open door to management—your voice is heard and respected.
• A commitment to maintaining a safe and supportive work environment.

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description does not imply that these are the only duties; employees may be required to follow other job‑related instructions and perform other duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Seniority level: Entry level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Security Systems Services