Field Service Technician - Rochester NY

Field Service Technician - Rochester NY

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride along training, as needed.
• Must follow all security procedures and policies.

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Performs other job-related duties as assigned.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.

• High School Degree / GED
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with position.
• Experience in trouble shooting or electro mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
• Ability to adapt to change in the workplace or assignment of duties.

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

While performing the duties of this job, the Team Member is regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear. Required to complete reports which requires ability to write and/or type.

Activity is not applicable to this position (N). Position requires this activity up to 33% of the time (0 – 2.5+ hours/day) (O). Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day) (F). Position requires this activity more than 66% of the time (5.5+ hrs/day) (C).

Lift/Carry and Push/Pull:
Stand – F Up to 50 lbs.;
Walk – F 51–100 lbs.;
Sit – C 101–150 lbs.;
Manually Manipulate – C Over 150 lbs.;
Reach Outward – F Reach Above Shoulder;
Climb;
Crawl;
Squat or Kneel;
Bend.

Team Members will encounter the following items while performing their job duties, typically while performing their job independently without the assistance of others, and thus Team Members must be able to lift such items as an essential function of this position:
Dispenser (part) 34 lbs.;
Coin Bag 40 lbs.;
Compressor 40 lbs.;
High Security Base 60 lbs.;
Coin Box 60 lbs.;
Concrete Bag 80 lbs.;
Dolly 86 lbs.;
Top Compartment 140 lbs.;
Vacuum Attachment 310 lbs. (with lifting equipment); ATM Machines 280–875 lbs. (with lifting equipment).

• Note:
  
  ATMs weighing over 875 lbs. require two (2) Field Service Technicians.

This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. This job also involves operation at customer locations (estimated 50% of shift). Team Member will receive direction via phone or email. This role routinely requires the use of lifting equipment, hand tools, iPad and cell phone, etc.

This is a full-time position. Work schedule is…