Inside Sales Representative

Inside Sales Representative

Location:

Rochester, NY, Austin, TX or Nazareth, PA (Hybrid)

Job

We are seeking a customer‑centric Inside Sales Representative to join our central inside sales team at HID’s business area Identification Technologies (IDT). The role primarily focuses on managing and growing existing US customers as well as driving the lead management process. You will be responsible for retaining and growing existing customer accounts through various strategic and tactical sales activities, owning and driving the lead management process from initial contact to qualification and nurturing, and ensuring a smooth transition to the appropriate teams for closing.

You will be part of a global inside sales team and work closely with US outside sales colleagues.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively, and travel freely. HID is a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

• Retain and grow existing customer accounts through various strategic and tactical sales activities.
• Own the lead management process, from initial contact to qualification and nurturing, ensuring a smooth transition to the appropriate teams for closing.
• Research and qualify leads to grow the IDT sales pipeline.
• Create and maintain a database of prospective clients.
• Act as a champion of IDT products and services, providing sales support across all IDT sales channels.
• Set up new customer accounts and manage account updates in CRM tools, ensuring compliance with internal documentation requirements.
• Provide quotations, review and screen purchase orders (POs), and contribute to demand forecasting in Sales and Operations.
• Maintain professional and effective communication with customers and internal sales teams via phone and email, documenting all activities in CRM tools.
• Plan and conduct presentations of IDT solutions to customers via phone, online tools, and email.
• Occasionally accompany the sales team on visits to major accounts for business reviews as well as trade shows.
• Submit monthly reports in a timely manner as required by management.
• Improve sales skills through training to enhance sales success rates.

• Degree in Sales or equivalent.
• Minimum 3‑5 years of experience in sales, inside sales, sales assistant or similar.
• Proven experience in sales, inside sales, customer support, or a related field.
• Customer‑oriented with a strong focus on providing high customer value and service.
• Working knowledge of the technical characteristics of IDT products.
• Ability to take initiative, stay well‑organized, and manage multiple tasks effectively and efficiently.
• Strong CRM proficiency and effective contact management database skills (Salesforce, Hub Spot, or similar).
• Demonstrated skills in time management, communication, decision‑making, presentation, and organization.
• Ability to work independently with minimal supervision while thriving in a team‑oriented environment.
• Comfortable working with and interacting across various languages and cultures.
• Ability to perform multiple tasks simultaneously and complete both short‑term and long‑term projects on time.
• Continuous learning mindset to stay updated on product enhancements and industry trends.
• Knowledge and/or experience of the RFID industry is a plus.

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work‑life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be part of a global organization that pioneers the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes—if you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive…