Service Parts Customer Representative​/Aftermarket Sales

Service Parts Customer Representative / Aftermarket Sales

The Gleason Works, 1000 University Avenue, Rochester, New York, United States of America.

Posted Tuesday, January 20, 2026 at 5:00 AM

With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products are used by customers in e-mobility, commercial vehicles, aerospace, agriculture, mining, sustainable energy, construction, power tools, marine and many other industries.

Working for Gleason, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by Gleason and built on tangible accomplishments. As we continue to grow and evolve, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there are a few things you should know:
We are energized by challenges and the effort needed to solve them. We like working with people who are positive, adaptable and growth-minded. We care how work gets accomplished and are deeply invested in the success of our customers and colleagues.

• Excellent benefits package including a 6% Company 401(k) match
• Tuition Assistance Program
• Employee Assistance Program
• Formal and informal Development opportunities.

The Service Parts Customer Representative / Aftermarket Inside Sales Representative is responsible for providing internal and external customer service for Gleason machines and support equipment. The position requires direct communication with Gleason customers to understand their needs and provide solutions that meet their expectations based on timing and cost. The candidate will also be required to successfully coordinate efforts of other internal functions in the process of quoting new business and managing sales orders.

This position requires someone with excellent communication skills that is professional in all customer interactions.

• Manage Requests for Quote (RFQ)
• Create and actively manage Service Case Notifications
• Coordinate with Engineering, Supply Chain, and Production Control to obtain information necessary to complete quotes for customer requests.
• Verify parts to be quoted.
• Verify pricing and availability of parts being quoted.
• Monitor quote processing time and raise issues when necessary.
• Manage Quotes
• Provide quotes to customers and be the single point of contact for any and all questions related to the quote.
• Coordinate efforts with Regional Sales Managers for customer follow up and feedback on open quotes.
• Effectively manage open quote backlog and confidence level for winning orders.
• Communicate regularly with customer regarding the status of their order and provide detailed information should delays occur.
• Coordinate with Supply Chain and Production Control to get confirmation dates for parts on open orders.
• Identify shortages and late items and communicate with Supply Chain and Production Control for expedited processing.
• Support high levels of performance around on-time delivery metrics.
• Support department initiatives with regard to sales growth and customer experience.
• Actively promote Gleason products and/or solutions.
• Work with customers to obtain market intelligence.
• Manage projects related to sales orders for long term programs, customer associated spare parts lists, etc.
• Work with field sales and department manager to identify and develop strategies that support new/or existing sales opportunities.
• Identify decision makers among the targeted leads in order to initiate sales process.
• Determine customer needs and requirements based on purchase history and suggest appropriate solutions for cost savings opportunities that will increase overall sales revenue.
• Maintain department metrics as assigned.
• Create and update material pricing conditions.
• Create and update machine equipment…