Espresso Machine Sales Consultant

Overview

The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.

• Customer Interaction:
  Communicate with customers via phone, chat, email, and live one-on-one video demonstrations; provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products
• Sales:
  Assist customers in selecting the right products based on their needs and preferences; upsell and cross-sell products to enhance the customer’s coffee experience; meet or exceed sales targets and contribute to the overall success of the sales team; ensure customer satisfaction through follow-up communications and support; conduct live video demonstrations to showcase product features and usage techniques; create an engaging and informative experience for customers during video sessions
• Product Knowledge:
  Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories; participate in ongoing training to stay updated on the latest coffee products and industry trends

• Strong passion for coffee and a desire to become an expert in the field
• Excellent communication skills, both written and verbal
• Previous experience in sales and/or customer service
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in using various communication platforms (phone, chat, email, video)
• Strong problem-solving skills and attention to detail
• Self-motivated with a positive attitude and a strong work ethic

• Competitive hourly wage complemented by monthly bonuses and additional performance incentives
• Health and Dental Insurance:
  Access to competitive health and dental insurance plans
• Retirement Savings: 401k plan with company contributions
• Paid Time Off:
  Generous vacation time, sick leave, and paid holidays

• Fully-stocked kitchen for all employees to enjoy
• Unlimited coffee, cappuccinos, and lattes
• Company-sponsored monthly Door Dash pass for your convenience
• Access to Premium Coffee Equipment; gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories