Inside Sales Representative

Seal & Design, Inc. is a family owned company founded and located in Clarence, NY with three divisions located across the U.S. and Canada. Our product line includes gaskets, o-rings, seals, molded rubber and plastics, die-cut foams, and many other products for a wide array of sealing applications. We provide superior products to our customers across many industries, including:
Automotive, Medical, Military & Defense, Aerospace, Electronics, Power Generation, Hydraulics, and HVAC.

Salary: $55,000 - $68,000/year

• Perform all account management duties by maintaining and growing existing relationships and developing new ones through inbound leads, customer and vendor referrals
• Calculate costs, offer quotations and follow up on open quotations
• Understand customer needs and requirements
• Accurately respond to technical questions
• Complete order entry, respond to complaints and process returns
• Responsible for maintaining profit margins
• Respond to inbound phone and website inquiries as needed
• Source raw material and parts as needed
• Set up new customer parts in ERP system
• Communicate key information to other internal departments
• Support Inside Sales Manager and outside sales team with special projects and other tasks
• Observe safety and security procedures

• Bachelor's degree, one to two years or more related experience preferred
• Proficiency processing a high volume of emails
• Ability to navigate operating system and Microsoft programs (Teams, Excel, Word, etc.)
• Technical aptitude and strong attention to detail
• Problem solving ability
• Demonstrated ability to calculate markups, margins and other figures as it pertains to quotations
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task
• Ability to work independently and as a member of a team
• Versatility, flexibility, and a willingness to work with enthusiasm in a dynamic environment
• Familiarity with PPAP and APQP processes a plus

LATER

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance