Inside Sales Representative

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An Amazing Career Opportunity for a Inside Sales Representative!!

Job : 40283

We are seeking a customer-centric Inside Sales Representative to join our central inside sales team at HID’s business area Identification Technologies (IDT). The role is based out of Rochester, NY (US) and primarily focuses on managing and growing existing US customers as well as driving the lead management process. More specifically, you will be responsible for retaining and growing existing customer accounts through various strategic and tactical sales activities.

Also, you will own and drive the lead management process, from initial contact to qualification and nurturing, ensuring a smooth transition to the appropriate teams for closing. You will be part of a global inside sales team as well as working closely with your US outside sales colleagues.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here:  and

Identification Technologies (IDT):

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

As our Inside Sales Representative, you’ll support HID’s success by:

• Retaining and growing existing customer accounts through various strategic and tactical sales activities.
• Owning the lead management process, from initial contact to qualification and nurturing, ensuring a smooth transition to the appropriate teams for closing.
• Researching and qualifying leads to growth in the IDT sales pipeline
• Create and maintain a database of prospective clients.
• Serving as a champion of IDT products and services, providing sales support across all IDT sales channels.
• Setting up new customer accounts and managing account updates in CRM tools, ensuring compliance with internal documentation requirements.
• Providing quotations, reviewing and screening purchase orders (POs), and contributing to demand forecasting in Sales and Operations.
• Maintaining professional and effective communication with customers and internal sales teams via phone and email, documenting all activities in CRM tools.
• Planning and conducting presentations of IDT solutions to customers via phone, online tools, and email.
• Occasionally accompanying the sales team on visits to major accounts for business reviews as well as trade shows.
• Submitting monthly reports in a timely manner as required by management.
• Improving sales skills through training to enhance sales success rates.

Your Experience and Background include:

• Degree in Sales or equivalent.
• Minimum 3-5 years’ experience in sales, inside sales, sales assistant or similar.
• Proven experience in sales, inside sales, customer support, or a related field.
• Customer-oriented with a strong focus on providing high customer value and service.
• Working knowledge of the technical characteristics of IDT products.
• Ability to take initiative, stay well-organized, and manage multiple tasks effectively and efficiently.
• Strong CRM proficiency and effective contact management database skills (Salesforce, Hub Spot, or similar).
• Demonstrated skills in time management, communication, decision-making, presentation, and organization.
• Ability to work independently with minimal supervision while thriving in a team-oriented…