Retail Operations Coordinator

Ashley | The Wellsville Group’s, Henrietta, NY location is looking for a Retail Operations Coordinator. As a Retail Operations Coordinator you are responsible for ensuring operational excellence within the store while supporting retail management and the sales team. You’ll work closely with the General Manager in executing standard operating procedures. The ideal person for this position is a problem solver who is detail oriented, and process driven.

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What You'll Do

Audit all sales and payment transactions within retail location

Receive weekly merchandise transfer trucks

Conduct and reconcile weekly inventory; complete inventory cycle counts on showroom floor

Review missed punches and overtime hours for showroom team members

Assist with maintaining schedule for showroom team members

Partner with GM weekly to help support needs of sales team Conduct training(s) on current systems and processes for all team members

Facilitate building maintenance, technician and IT needs

Partner with Customer Service Center on resolving customer service concerns

Review guest accounts for payment breakdowns and service resolutions

Reconcile showroom funds monthly

Assist merchandise and design team by generating tags, resolving inventory and SKU discrepancy

Generate routine reports outlined by GM or Corporate Operations Serve as a liaison between Corporate Support Departments and Retail location

Update and assign walkie talkies

Oversee office and cleaning supply list Encompass the Company’s Vision, Mission and Values daily

What We’re Looking For

Full availability to work a full-time retail schedule including Saturdays!

Ability to define problems, collect data, establish facts and draw valid, actionable conclusions

Ability to interpret and follow a variety of instructions given in many forms

Working knowledge of Microsoft office, STORIS, and point of sales programs

Strong attention to detail and excellent organizational and time management skills

Strong verbal and written communication skills; knowledge of proper spelling and grammar

Ability to communicate effectively both verbally and in writing with co-workers, colleagues and external contacts

Ability to be highly productive in an autonomous environment with the ability to ask for guidance when needed

Strong interpersonal skills and strong sense of ethics

High School Diploma or GEDPrior retail operational experience preferred, but not required

Why You’ll Love Working Here

We’re more than just a store—we’re a community. Our mission is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive.

What We Offer:

Competitive Weekly Pay – Starting at $17/hour Monthly Bonus Opportunity – Up to $800/month based on written volume and other qualifiers Desirable Retail Schedule – Full-time 5-day work week, 8am-5pm with Sundays and one weekday offPaid Time Off + 3 Paid Holidays + 2 Personal Days to Use as You Choose Health Insurance Generous employee discount

Short-term & Long-term disability
401K Retirement Plan Long-Term Career Opportunities - Many of our leaders have been promoted within our own company. When you start at The Wellsville Group dba Ashley, you aren't just starting your next job, but you're beginning a career

Perks – As sales team members excel, you qualify for prize perks. Random monthly selections occur for support team members. xrlwcon Cash in your points at level 1 or save them for a larger prize at a higher level

Team environment, supportive management, lunch perks and more

Ready to Join Us?

If you're ready to make a difference in our customers' lives and help them create the home of their dreams, we would love to have you as part of the Ashley | The Wellsville Group family.

Compensation details: 17 Yearly Salary

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