Store Customer Service Specialist

Store Customer Service Specialist — Sherwin-Williams

Join to apply for the Store Customer Service Specialist role at Sherwin-Williams
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$18.00/hr - $18.00/hr

Location:

Store #5360, 2315 West Ridge Rd., Rochester, NY 14626 (may work at stores within a 30‑mile radius).

Eligible for health benefits including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement and savings benefits, as well as paid leave, parental leave, vacation, and holidays.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately in accordance with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products as needed to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without needing sponsorship for employment visa status now or in the future.
• Must have a valid, unrestricted driver’s license.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends.
• If internal to Sherwin-Williams, must have received at least a “meets expectations” rating on most recent performance appraisal.
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position.

• High school diploma or GED.
• At least one (1) year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint‑related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Sherwin‑Williams is dedicated to inspiring and improving the world by coloring and protecting what matters. Our products and innovative solutions help people achieve great results. We invest in our people’s growth and well‑being.

To apply, submit an online application on our Careers page and complete any required assessments. Qualified candidates may be invited to a digital interview via Hire Vue and an in‑store interview.

Sherwin‑Williams is a proud Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other protected factor.