HVAC Counter Sales Associate

Description

About VP Supply Corp

VP Supply Corp is a family‑owned wholesale distributor of plumbing, HVAC, and electrical supplies with over 60 years of industry experience. With 18+ locations across New York, Pennsylvania, and beyond, we pride ourselves on providing dependable service, knowledgeable support, and long‑term partnerships to contractors, builders, and homeowners.

We’re currently seeking a HVAC Counter Sales Associate to join our Rochester branch. This is a great opportunity for someone with HVAC knowledge who enjoys working directly with customers and being part of a fast‑paced, team‑oriented environment.

The HVAC Counter Sales Associate plays a key role in supporting our contractor and walk‑in customers by providing product knowledge, order support, and exceptional service at the counter. This role is ideal for someone with HVAC experience who enjoys problem‑solving, learning new products, and building strong customer relationships.

• Greet and assist customers at the counter in a professional and friendly manner
• Provide product recommendations and technical guidance based on customer needs
• Process orders accurately using internal systems
• Support customers with product availability, pricing, and order status
• Maintain a clean, organized, and well‑stocked counter area
• Build strong relationships with repeat customers and contractors
• Stay up to date on HVAC products, vendor offerings, and industry trends
• Collaborate with warehouse and sales teams to ensure timely order fulfillment
• Assist with light warehouse or order‑picking tasks as needed

Requirements

What We’re Looking For

• 1–3 years of experience in HVAC, counter sales, or a related trade environment
• Strong product knowledge or hands‑on HVAC experience preferred
• Customer‑focused mindset with strong communication skills
• Ability to problem‑solve and stay organized in a fast‑paced setting
• Willingness to continue learning and growing within the HVAC industry
• Reliable transportation and ability to work a consistent schedule

• Stable, growing company with long‑term career opportunities
• Supportive team environment with hands‑on training
• Opportunity to build industry knowledge and advance within the organization
• Competitive hourly pay based on experience
• Benefits package including health insurance, 401(k), paid time off, and more

• Ability to stand for extended periods (up to 8 hours)
• Occasional lifting of up to 50 lbs
• Regular use of computers and standard office equipment