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Retail Associate/ Customer Service Retail Support

Team Member, Retail

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: At Home
Full Time position
Listed on 2026-01-12
Job specializations:
  • Retail
    Retail Associate/ Customer Service, Retail Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Location: City of Rochester

Team Member

Our Vision: To become the leading Home Décor retailer.

Our Mission: Enable everyone to affordably make their house a home.

Job Summary:

The Team Member (TM) role supports all operational, front-end, freight, and merchandising processes and helps maintain an active selling culture by ensuring that all processes are held to documented company standards designed to drive sales.

Key Roles & Responsibilities:

  • The TM maintains a positive attitude, works with a sense of urgency, and executes all company directives, policies, and procedures accurately, thoroughly, and in a timely manner.
  • The TM contributes to a customer-focused environment while providing excellent customer service.
  • The Team Member performs cashier and front-end duties as assigned, ensuring transactions are completed accurately and efficiently while providing customers with a positive shopping experience.
  • The Team Member unloads, processes, and stocks freight within the correct location while following all store merchandising guidelines.
  • The TM performs store recovery, conditioning, and housekeeping tasks as assigned inside and outside the building.
  • The TM completes the daily/weekly workload and tasks as assigned and ensures all tasks are completed efficiently and on time.
  • The TM actively impacts and participates in the areas of customer satisfaction, inventory control/shrink, safety, and loss prevention so the store will operate effectively and profitably.
  • All other duties are based on business needs.

    • Qualifications & Competencies:

  • At least 18 years old.
  • High School Diploma/Equivalent.
  • Communicates clearly and concisely with excellent verbal and comprehension skills.
  • Ability to work a flexible schedule including nights, weekends, and some holidays.
  • Ability to work independently and within a team environment.
  • Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
  • Reliable and trustworthy with ethical and honest behavior. Does the right thing for a team member, the customer, and the company in all situations.

    • Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.

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