Shift leader, Restaurant​/Food Service

Overview

As a Shift Leader at our Rochester store located at 1333 Mount Hope Ave Rochester, NY 14620, you are the captain of our bakery day or night. You understand what it takes to “Own the Night” by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers, and taking pride in knowing that your leadership contributes to a productive and fun night for your store.

Insomnia Cookies Timeline, Core Values, and related content are referenced as part of the team culture and brand context.

• Starting pay of $16.00/hr
• Flexible part-time work schedules
• Pay-on-Demand (get paid daily for your total shift earnings from the day before)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail oriented and results-driven
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, PA (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is evolving the cookie game by imagining what’s possible.