Server, Yoshoku - Waldorf Astoria

Job Description

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking a Server - Yoshoku to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership.

HOT0C59N

The Waldorf Astoria - New York, 301 Park Avenue, New York 10022

Shift: Various – must be available weekdays, weekends, and holidays.

Pay Rate: $16.50 - $21.2488

Union Position: This position is part of the Local 6 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

• Greet guests warmly, using their names whenever possible, and engage with them in a manner that reflects the refined standards of the restaurant.
• Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience.
• Demonstrate a genuine sense of interest in guests' needs, providing expert recommendations and creating a memorable dining experience.
• Maintain in-depth knowledge of the menu, daily specials, and restaurant promotions to provide accurate information and enhance the guest experience.
• Take food and beverage orders, input orders into the point-of-sale system, and ensure that all details are accurately captured.
• Retrieve and deliver food and beverages in a timely manner, ensuring that each order is presented to the highest standards of quality and presentation.
• Monitor guest satisfaction throughout the meal, addressing any concerns or needs promptly and with a positive attitude.
• Serve alcoholic and non-alcoholic beverages in compliance with all federal, state, local, and company regulations.
• Keep your station well‑stocked with necessary supplies to ensure a smooth service.
• Clearing and cleaning tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition.

Key values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

Additional key attributes:

• Quality
• Productivity
• Customer Focus

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment.