Leasing Specialist​/Agent

Job Title

Leasing Specialist

Conifer Realty

Rochester, NY

Under direction of the Community Manager, the Leasing Specialist assists in all operations of the leasing office, working to minimize vacancy, quickly lease apartments, meet occupancy goals, promote resident and public relations, assure program compliance, and perform clerical duties. May direct maintenance personnel to maintain property in good condition.

• Answer the telephone and convert prospect calls to appointments for a tour.
• Greet prospects, qualify their needs and wants, tour prospective residents, and present features and benefits of the community.
• Complete guest card, invite the prospect to lease an apartment, and ask them to complete an application and leave a deposit.
• Coordinate all marketing of vacant units including required social media postings.
• Work effectively with local housing authority to ensure timely leasing and recertifying of applicants/residents for the tax credit units.
• Ensure complete implementation and compliance with Tax Credit, DHCR, Section 8, and any other pertinent housing program requirements and directives.
• Collect rents and handle delinquent accounts in a timely and efficient manner.
• Assist with processing residents’ service requests.
• Perform move‑in inspections and generate applicable work orders as required.
• Perform clerical functions, data entry, organize all filing, and complete other tasks as needed.
• Adhere to all appropriate Company accounting directives.
• Prepare all reports as required and directed and meet required deadlines.
• Handle all details of move‑ins and move‑outs, giving special attention to apartment inspection checklists.
• Ensure that residents are provided with a clean, safe and well‑maintained community.
• Work effectively with staff, residents, applicants and visitors.
• Report accidents and emergency situations to the Community Manager immediately.
• Ensure that all maintenance requests are handled on a timely basis, and that residents are notified if parts must be ordered or if there is any other type of delay.
• Physical attendance at assigned work location during scheduled hours is essential.
• Perform other job‑related duties as assigned.
• Work assigned hours as required and requested, which may include an occasional evening or a weekend day to meet prospective applicants in order to meet occupancy goals.

• 2+ years prior apartment leasing experience preferred.
• Experience in Low Income Tax Credit (LIHTC), HUD‑Section 8, HOME RD or other compliance programs including Fair Housing compliance needed.
• Yardi, Boston Poston or other property management software experience preferred.
• Prior customer service experience helpful to interact with residents, visitors and team members.
• Ability to keep accurate, organized files and records.
• Data entry skills to enter data into system programs.
• Math aptitude; understanding of debits, credits, basic accounting.
• Bilingual (Spanish, other) helpful.

• Minimum High School diploma/GED equivalent required; some college helpful.
• Certifications COS, TCS desired or willing to obtain.

• Strong oral and written communication skills.
• Excellent customer service skills to interact with all employees, residents, visitors, local authorities/housing agencies.
• Strong interpersonal communication skills.
• Excellent organizational and time management skills to meet required deadlines.
• Adaptable – able to multi‑task and change projects as required.
• Able to work independently as well as support a team.
• Resourceful; problem solving skills with ability to resolve resident, prospective resident, personnel, vendor issues, that may include confidential financial qualifying issues for residency.
• Proactive; eager to learn and take on new responsibilities.
• Business professional with excellent business judgment to handle day‑to‑day matters.
• Must be fluent in English and Spanish to provide support to Spanish‑speaking residents.

Competitive compensation package commensurate with experience. 401K with company match, medical, HSA, dependent care Flex account, dental, vision, company‑paid life, short and long‑term disability insurances, wellness program, 15 days paid time off, 13 holidays.

Apply via the Conifer Realty careers website at  Attach your resume. You will hear directly from the hiring manager on next steps in the process.

Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.