Triage Registered Nurse - Home Care

Job Title: Triage Registered Nurse

Department: Home Care

Schedule: Per-Diem

Summary: The triage nurse’s primary responsibility is to triage telephone calls from clients/patients and caregivers. Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the caller’s problem. The triage nurse is expected to work closely with providers, nurses, and all other members of the organization staff by demonstrating effective communication, teaching, and negotiating skills.

The triage nurse is accountable for quality assessment, efficient managed care, and client satisfaction in collaboration with the health care team.

• Maintains the organization’s standards of nursing care in accordance with policies and procedures.
• Through the nursing process, using specific protocols and established resources: collects specific data and records information on documentation form, assesses the client’s condition, provides accurate consistent information, formulates and recommends a plan of care, negotiates appropriate nursing care options with the client/patient and caregiver, and validates the care plan with the client/patient and caregiver for completeness and accuracy.
• Works collaboratively with other team members as required developing and implementing the plan of care.
• Demonstrates excellent communication skills. Maintains a customer-driven professional attitude. Provides non-judgmental advice based on protocols and resources. Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
• Demonstrates skill in client/patient teaching.
• Functions independently and demonstrates leadership in decision making, communication, and problem solving techniques to resolve caller’s questions/concerns.
• Acts in the role of client and family advocate to assist them through the health care system.
• Attends required staff meetings, in services, and/or supervisory conferences as requested.

• Current New York State Registered Nurse License

• Strong analytical, computer, and communication skills essential.
• Experience in emergency department, ambulatory care or previous telephone consultation experience is helpful.
• Medical terminology a must.
• Graduate from an accredited school of nursing, BSN preferred.

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects;
Requires frequent walking, standing or squatting.

Pay Range: $38.82 - $53.02

City: Rochester

Postal Code: 14607

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.