Resettlement Specialist

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

$22.50/hr – $23.00/hr

The Resettlement Specialist is responsible for guiding newly arrived refugees through the initial resettlement period of 90 days, which starts with airport pickup and focuses on creating stability, ending with actively providing appropriate services, enrollments, and referrals. This role ensures families feel welcome, are informed of what to expect about life in the U.S., and are connected to critical services in the Rochester area.

This position operates within grant‑funded programs, requiring specific services to be provided within set time frames and with appropriate documentation of all activities through case management.

This is a limited‑term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension.

Schedule:

Monday‑Friday, 8:30 AM – 4:30 PM

Hybrid

Schedule:

4 days in the office, 1 work‑from‑home day

• Coordinate new refugee arrivals at the airport and assist adjustment to a new home
• Ensure provision of timely and appropriate services to newly arriving refugee families during the first 90 days post‑arrival in accordance with program guidelines
• Assist refugee participants in accessing appropriate services including but not limited to public assistance, education, health care, language classes, and employment services
• Conduct required home visits and assessments with refugee families
• Provide initial and ongoing orientations to life in the United States, including but not limited to health, safety, budgeting and paying bills
• Conduct comprehensive assessment with each refugee, develop individual service plans, and facilitate connections to appropriate services
• Encourage participants to work toward self‑sufficiency and early employment
• Maintain timely and accurate client files, case notes, and reporting records
• Request checks from the finance department and distribute funds to clients according to program guidelines
• Operate as a cultural broker between volunteers, church groups, service providers, and refugees
• Collaborate with volunteers and Volunteer Services staff to help meet the goals of the client’s service plan
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Other duties as assigned

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the church to impact vulnerable communities
• Able to affirm and/or acknowledge World Relief’s core beliefs, statement of faith, Christian identity and National Association of Evangelicals’ For the Health of the Nation document
• Flexibility and the ability to learn quickly in a fast‑paced work environment
• Good oral and written English communication skills
• Demonstrated ability to work sensitively and effectively in cross‑cultural settings
• Good time management and multi‑tasking skills
• Self‑starter with excellent problem‑solving skills
• Previous experience with refugees (highly desirable)

• Bachelor’s degree preferred
• Experience working with immigrants

World Relief offers a competitive benefits package and employee discount program for full‑time and part‑time employees.

World Relief is honored to be recognized with the Gold‑level Cigna Healthy Workforce Designation for exceeding the core components of its well‑being program, including leadership and culture, program foundations and execution, and whole‑person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.