Associate Director of Residential Operations

Overview

Heritage Christian Services is currently seeking candidates for an associate of residential operations position in Monroe County.

The Associate Director of Operations leads and guides the Residence Managers and their teams to support individuals in a person-centered manner with high quality services. Provides oversight and guidance to residential teams, ensuring expectations are relayed and carried out in each program. Supports and promotes the mission, vision and values of Heritage Christian Services.

Pay for this position: $72000 / yr - $76200 / yr

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization s good faith and reasonable estimate of the range of possible compensation at the time of posting.

• Responsible for the ongoing professional development, oversight, and supervision of the Residence Managers and their teams.
• Support Residence Managers in the creation and implementation of their development plan. Establishes a plan for on-going training, education and leadership development for the Residence Managers.
• Demonstrates the initiative to find opportunities for a continuum of development for themselves and their mangers.
• Works in collaboration with Workforce and Talent Development in supporting Managers to coach employee performance by clearly defining job responsibilities, core competencies, and standards while providing clear, thorough, and timely feedback.
• Supports the Residence Managers with addressing performance challenges and misconduct in a timely, fair and well documented approach. Seeks guidance and feedback from Workforce Development on employee challenges and conflict as needed.
• Recognizes desired employee actions, behaviors and values through a variety of actions, including utilization of Heritage High Five on a regular basis. Supports the managers in maximizing the use of this platform to recognize and value employees’ favorable performance and actions.
• Demonstrates commitment to a welcoming, inclusive, diverse, and equitable and accessible environment. Demonstrates a commitment to learning and growth opportunities as it relates to diversity, equity, inclusion and accessibility.
• Provides guidance to the Residence Managers to reference and comply with Agency policies and the Employee Handbook to maintain consistency in practices.
• Responsible for oversight of regulatory compliance and billing.
• Responsible for submitting changes in employee status, title, pay rate and employment category in ADP. Monitors payroll requests and accruals for direct reports.
• Responsible to assume resident manager duties in the event of a vacancy
• Ensure health and safety issues are addressed and met. Has intimate knowledge of OPWDD, OFPC regulations and Agency policies and procedures and establishes ways of staying current with any changes.
• Responsible for the oversight and monitoring of fire drill compliance and the facilitation of Administrative observed fire drills.
• Provides timely follow through related to OPWDD defined incidents and allegations.
• Participates in the administrative review of incidents and monitors the implementation of the plan of correction.
• Supports the Residence Manager with the creation of CIPs and remediation of unmet standards. Provides oversight and education as needed. Attend validation visits and respond to deficiencies/recommendations from OPWDD.
• Responsible for ensuring residential properties and the physical plant meet Heritage Christian Services quality standards. Works with residential leadership to implement consistent practices of esthetically pleasing and hospitable living and working environments. Provides coaching and guidance to the managers on these expectations.
• Participates in the creation, implementation and on-going measurement of departmental goals, the capital budget process and the annual operational budgeting process.
• Attend and participate in required trainings, in-services and staff meetings as required by Heritage Christian Services.…