Client Services Manager

RES Exhibits boasts over 50 years of industry experience. As a family-owned business, it has grown into one of the nation’s top 50 trade show and event organizations, recognized by EVENT MARKETER magazine in their annual profile of leading industry performers.

With a unique blend of corporate expertise and service-driven insights, RES has a deep understanding of both the needs and expectations of corporate clients, as well as the resources required to elevate trade show and event performance. Our team helps clients stand out and COMMAND THE FLOOR in a highly competitive environment, cutting through the noise and stimuli of the trade show floor to drive impactful results.

We anticipate 2026 to be a year of significant growth and transformation, as we enter a new and exciting chapter in our journey. To meet these demands, we are adding an experienced Client Services Manager to our team.

The Client Services Manager acts as a liaison between RES teams and its customers, with a focus on delivering excellence throughout our design, build and delivery processes.

The ideal Client Services Manager has a keen eye for fine details, an over-the-top approach to customer satisfaction and a tenacious drive to maintain communications.

To perform this job successfully, an individual must be able to perform each essential duty:

• Act as first point of escalation for the customer, organizing the customer response with internal staff.
• Represents the “voice” of the customer in internal planning sessions as decisions are made.
• Guides internal design and construction process with customer goals in mind.
• Manages contracts, pricing, proposals, estimate verification, and processing of all customer orders.
• Provides effective and consistent communication with client, to maintain “preferred vendor” status.
• Identifies new opportunities within existing client and presents new leads to management.
• Manages risk mitigation effort with customer, reducing miscommunication in design, errors in production and delays in delivery and warehouse.

• Identifies and implements ways to streamline and improve efficiencies.
• Assists in standardizing and documenting processes
• Presents quarterly customer reports to leadership, identifying new opportunities within each client.
• Identifies ways to streamline and improve efficiency. Ensures processes are documented and standardized.
• Identifies the impact of technology on business processes to ensure that it is used to maximum advantage.
• Ensure compliance with all travel, expense, and reporting policies.

• Bachelor’s degree preferred. Master’s in business a plus.
• Minimum 3 years experience in client-facing roles.
• Minimum 3 years experience in the tradeshow or event services industry.

The U.S. base salary range for this full-time position is $60,000 to $70,000 annually, and individual pay is determined based on several factors, including, but not limited to, work experience, job knowledge, complexity of the role, job location, etc. Pay ranges included in postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.

RES Exhibits offers competitive salary and performance-based incentives.

Other benefits include 401(k), paid time off, a collaborative, creative and dynamic work culture with opportunities for career growth in an innovative and industry leading company.

RES Exhibits is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.