Director of Property Operations - Waldorf Astoria

Job Description - Director of Property Operations - Waldorf Astoria New York (HOT0C911)

Director of Property Operations - Waldorf Astoria New York

The Waldorf Astoria - New York, 301 Park Avenue, New York 10022

An iconic legend has returned. Following its historic renovation and reopening, the Waldorf Astoria New York is entering an exciting new chapter. As this majestic haven of refined indulgence continues to deliver bespoke luxury experiences and redefine the boundaries of excellence, we are seeking a visionary Director of Property Operations to help lead this world-renowned, ultra-luxury hotel.

This is a rare opportunity to play a pivotal leadership role at one of the most recognized luxury properties in the world. In this role, the Director of Property Operations will oversee the day-to-day physical operations of this full-service hotel, ensuring operational excellence, long-term asset preservation, and an uncompromising guest experience.

The ideal candidate brings proven senior-level experience leading Property Operations within a large, luxury, or iconic hotel environment, with experience supporting newly renovated or reopened assets strongly preferred. Deep expertise in capital planning, preventative maintenance, and complex building systems is essential, strategic leadership style suited for high-profile, fast-paced operations. Above all, we are seeking a leader with a passion for excellence, stewardship, and delivering world-class hospitality.

As Director of Property Operations
, you would be responsible for directing and overseeing the functionality and safety of the facility to protect the well‑being of all guests and team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and oversee the functionality and safety of the facility, including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state and local regulations
• Conduct facility inspections
• Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system. Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs
• Lead, manage and communicate information about capital projects and property rehabilitations, including, but not limited to, scheduling, budgeting and complying with contractor bidding standards
• Obtain required licenses and permits to ensure full compliance with codes, regulations and safety standards
• Direct daily department operations including, but not limited to, guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members

The annual salary range for this Executive Committee role is $200,000 - $240,000 and is based on applicable and specialized experience and location.

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education – Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs

Full-time

Waldorf Astoria Hotels & Resorts

Engineering, Maintenance and Facilities