Director of Operations​/Plant Manager

Pay Type:

per year Benefits:
Medical, Dental, Vision, Disability, Life Insurance, 401(k) with match, PTO

Director of Operations/Plant Manager
Rochester, NY

RPI, a global leader in print-on-demand solutions, is seeking a strategic and hands‑on Director of Operations/Plant Manager to lead our Rochester, NY manufacturing facility. This role is ideal for a driven leader with a strong sense of ownership, urgency, and a consistent presence on the production floor.

Following a recent move to a larger, more modern facility, RPI is entering a high‑growth phase. We need a leader who can stabilize operations, embed a culture of accountability, and drive performance excellence. The Director of Operations/Plant Manager will lead day‑to‑day operations, coach and develop high‑performing teams, and deliver results across KPIs‑volume, capacity, quality, safety, and delivery.

This is a high‑impact leadership role for someone who thrives in fast‑paced environments, solves problems in real time, and brings energy, clarity, and empathy to every shift. Success requires the ability to lead through change, strengthen systems, and inspire at every level.

• “Acts with Ownership” by demonstrating a deep connection with staff through regular, visible engagement on the plant floor—acting as a problem‑solver, mentor, and motivator.
• Takes personal accountability for achieving operational goals and fostering a culture of ownership among team members.
• Meets cost objectives for the operation; achieves productivity targets, minimizes overtime, and monitors discretionary spending.

• Demonstrates strong leadership skills to effectively manage teams in achieving organizational objectives.
• Sets ambitious yet achievable targets for volume, capacity, quality, and delivery.
• Rigorously tracks progress, adapts strategies proactively, and relentlessly pursues continuous improvement and ensures sustainability to meet and beat all performance metrics.

• Spends significant time on the operations floor addressing issues in real time, removing barriers, and helping teams improve workflows and productivity.
• Uses a data‑driven approach to identify root causes and implement sustainable solutions.
• Establishes and drives standard work adherence.

• Ensures quality standards are being met to provide our customers defect‑free product.
• Meets on‑time delivery commitments to our customers.

• Builds, develops, and retains a high‑performing team by connecting deeply with staff, understanding their challenges, and fostering a collaborative environment that values their input and growth.
• Plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.

• Lead safety initiatives with a personal commitment to creating a safe, incident‑free workplace.
• Promote a positive, proactive safety culture through engagement and open communication.

• Develop and execute manufacturing strategies aligned with business goals.
• Lead regular review sessions to ensure KPI targets are met, and strategies are adjusted dynamically based on operational needs.

• Drive efforts to improve cycle times, reduce waste, and leverage lean principles to maximize capacity and throughput without compromising safety or quality.
• Establish and maintain staffing plans for operations to meet business objectives.

• Partner closely with sales, marketing, engineering, supply chain, HR, and finance to align activities, optimize resource allocation, and meet customer expectations.

• Continuously benchmark against best practices and incorporate innovative approaches to keep the operation at the forefront of the industry.

• Bachelor’s Degree in Operations, Business, Engineering, or a related field; MBA a plus.
• 8+ years of progressive manufacturing leadership experience, ideally in digital printing, book/card finishing, or high‑volume print environments.
• Experience in managing…