Talent Director

Company:
Chick-fil-A Irondequoit

• Owner/Operator Bill Kaser is a Rochester native; in fact, he grew up 5 miles from where the restaurant is located! After a 15-year career with Xerox, he set his sights on becoming a business owner and making an impact in the community he grew up in by becoming a Chick-fil-A restaurant Operator
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
• Chick-fil-A has the highest customer service satisfaction scores for 10 consecutive years
• Chick-fil-A is on Forbes Lists for:
  Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

• Health Insurance
• Paid Vacation
• 401k Match
• Tuition Discounts at Over 100 Colleges
• Never work on Sundays
• Excellent Career Advancement Opportunities
• Overtime Available

We are looking for an enthusiastic, people focused leader to join our team at Chick-fil-A Irondequoit. The Talent Director plays a critical role in developing our people and sustaining a strong, values driven culture. This leader will oversee recruiting, onboarding, training, and ongoing development while partnering closely with the Operator and department Directors to ensure high standards are upheld across the restaurant.

Your contribution will be essential to building future leaders, maintaining operational excellence, and creating a workplace where team members feel cared for and challenged to grow.

• Leading and managing all aspects of recruiting, onboarding, orientation, and ongoing training
• Creating and executing people development systems including one-on-ones, performance reviews, development plans, and scorecards
• Developing a strong team of trainers and leaders across front and back of house
• Partnering cross functionally with other Restaurant Directors to identify training gaps and improve execution
• Driving a healthy, values aligned culture through clear expectations and consistent accountability
• Ensuring compliance with employee files, policies, procedures, and local and federal regulations
• Overseeing CARES responses, employee engagement efforts, and team morale initiatives
• Supporting food safety, people safety, and guest experience standards through training and coaching
• Participating in leadership meetings and contributing to restaurant wide goals and initiatives
• Remaining operationally engaged to better understand the business and identify development opportunities

• 3+ years of Leadership experience
• Bachelor's Degree (preferred)
• Hospitality experience (preferred)
• Proven track record of developing others
• Passion for Chick-fil-A's values

Apply now and you will be contacted ASAP.