Operations Manager

Operations Manager

General Insulation Company is a national wholesale distributor of commercial and industrial insulation products, HVAC supplies, 3M Firestop products, and associated construction supplies. We are the largest privately held mechanical insulation distributor in North America. As a family‑owned company, we have built our business around quality products and superior service.

• Report to the Regional Vice President (RVP).
• Oversee all aspects of customer service.
• Assist in hiring, training, and coaching outside sales and inside branch personnel in collaboration with Human Resources.
• Collaborate with the RVP and Regional Sales Manager (RSM) to establish quarterly budgets, sales quotas, and KPIs.
• Work with RSM and sales team to create and implement 90‑day sales and marketing plans.
• Ensure sales staff maintain up‑to‑date customer records through the company CRM.
• Develop strong relationships with vendors to provide accurate market conditions and ensure competitive pricing.
• Communicate with RVP and RSM regarding changes in market conditions.
• Maintain an up‑to‑date record of competitive activities.
• Oversee customer quotes and conduct bid follow‑up.
• Develop customer relationships by participating in after‑hours customer entertainment activities.
• Proactively handle customer issues and challenges.
• Train and become a subject matter expert on GIC products.
• Manage branch employees alongside the RVP and RSM.
• Assist in all aspects of branch operations and sales activities as needed.
• Perform additional functions (essential or otherwise) that may be assigned.

• Associate’s degree preferred (not required) and/or 2+ years of proven work experience in wholesale distribution.
• Leadership skills and ability to manage staff.
• Excellent communication skills.
• Strong decision‑making and problem‑solving skills.
• Expertise in warehouse and inventory management.
• Proficient with computer systems and technology.
• Must be able to lift, push, and pull up to 40 pounds.

• Must be at least 18 years of age and have a valid driver’s license.
• Must be willing to work odd hours including evenings, weekends, and holidays.
• Must be comfortable with change, possess an entrepreneurial spirit, and have the ability to think outside the box.

• Health:
  Medical, Vision and Dental benefits plus voluntary benefits that cover you and your family.
• Future: 401(k) plan to help you save for the future.
• Time Off:
  Paid time off and flexibility for a healthier work‑life balance.
• Environment:
  Inclusive environment with continuous learning and growth opportunities.

Location: Rochester, NY

Employment Type: Full‑Time

Salary: $65,000 – $80,000 per year

Skill Level: Associate

KELLY NESSRALLA (GIC Recruiting Manager) – 781‑391‑2070 ext. 80464 | KNe

General Insulation is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.