Partner Integration Engineer

Eagleview

Locations: Rochester, New York

Categories: Sales and Marketing

Job Type: Regular Full-Time

Work Type: Remote

Req : 2752

Eagle View® is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagle View holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagle View provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

This is a new role in the Construction and Utilities business unit. This role will report to the Director/VP Business Development with a dotted line supervisor on the Customer Success Team. This role is critical to support the continued development of technical integrations with existing partners as well as onboarding new partners. This role will serve as the US-based, front line technical integration expert across Eagleview’s APIs and integrated partner workflows.

This role will be remotely based in the US with travel required to Partner sites for integration planning and ongoing customer support. This role will collaborate with Eagleview’s Engineering and Product teams in supporting the expansion of our Partner integration programs. This role will be critical to providing a better experience for Partner integrations and to speeding up time-to-market to bring dollar one revenue earlier in the sales cycle.

• Working with our business development team, introduce our APIs to partners as they begin the Eagleview integration process while collaborating with them throughout their integration efforts to ensure success.
• Act as the primary point of contact for technical members of partner teams, including directly fielding technical questions about our APIs, Security protocols, and integration best practices.
• Manage the calendar of integrations and proactively engage partners to complete planned integrations on time.
• Collaborate with partners’ technical stakeholders to architect optimal integration approaches and continuously improve our API onboarding processes.
• Technically assist partners' technical counterparts throughout the implementation process, specifically in integrating with our APIs.
• Create test plans, testing credentials, and validate test data sent by partners during the onboarding process.
• Monitor partner integrations and handle escalations from internal and external stakeholders to resolve issues and outages.
• Support and upgrade partner integrations as Eagleview solutions, services and technology evolve, notably when deprecating obsolete functionality.
• Provide internal documentation and training to Eagleview client support teams about partner integrations to launch campaigns and troubleshoot issues as they arise.
• Act as the bridge between external partners and EV’s Product & Engineering teams by gathering market insights, product feedback, documenting partner product roadmaps, testing new features, organizing releases, and prioritizing critical functional and technical enhancements.
• Strive to be a trusted advisor / go-to person, for partner-related technologies and integrations, for all cross-functional teams within Eagleview.
• Assist internal stakeholders with capturing integration details & nuances, use cases and requirements for product design specifications.
• Collaborate with the product team to develop new features and capabilities and to improve data ingestion processes.
• Work with the Product, Partner, Customer Success, and Engineering teams to improve the integration process.
• Manage resourcing, timelines, and dependencies to ensure successful integration engagements with partners.
• Provide on-going integration support for Partners including as-required testing support, issue oversight and resolution, and proactive technical advisory.
• Assist in the development and ongoing enhancements of client-facing FAQ and integration best practices documentation.

• Bachelor's degree in IT, Engineering, or Computer Science or commensurate industry experience.
• 3-5 years of technical experience, preferably in a…