Data Center& Desktop and Server Support Technician

Employment Type: Full-Time

Work Location: 100% onsite in Victor, NY with travel to customer locations

Compensation: Target salary range: $50,000 – $65,000 + incentives

Integrated Systems is a 40-year telecommunications and IT integrator supporting metropolitan voice, data, and video networks. We are seeking a motivated, customer-focused technician who enjoys hands‑on troubleshooting and continuous learning. This role supports end‑user systems, Windows servers, and network connectivity for both internal operations and customer environments.

• Partial Description of Work Activities / Duties
• Provide onsite and remote support for desktop, server, peripheral, and network connectivity issues.
• Diagnose and resolve workstation and application issues (Microsoft Windows), including printers and other peripherals.
• Troubleshoot TCP/IP connectivity (DNS, DHCP, routing, Wi‑Fi/VLAN fundamentals) and coordinate escalation when required.
• Assist with server support activities, including basic Active Directory tasks, patching, backups, and service monitoring.
• Support virtualized environments and storage systems (VMware/Hyper‑V exposure; NAS/SAN familiarity).
• Deploy and maintain endpoint security and protection tools (anti‑malware, firewall/endpoint protection, patching).
• Document work performed, maintain network/system documentation, and keep accurate asset and configuration records.
• Support data center operations and monitoring functions, including troubleshooting physical plant and cabling issues when needed.

• Working knowledge of Microsoft client and server operating systems.
• Solid understanding of TCP/IP networking concepts and troubleshooting.
• Professional customer service skills with clear verbal and written communication.
• Ability to prioritize and triage multiple issues while maintaining attention to detail.
• Comfort working independently and collaboratively within a team.

• Exposure to virtualized server environments (VMware and/or Hyper‑V).
• Exposure to NAS and SAN storage systems.
• Experience with ticketing systems and remote support tools.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications) or equivalent hands‑on experience.

We will consider candidates with an associate degree and relevant experience, or a bachelor’s degree, or equivalent hands‑on experience.

• 401(k) retirement plan with company match
• Bonus system
  
  Life, medical, and dental insurance
• Vacation and paid holidays
• Company lunches and social events

Integrated Systems is an equal opportunity employer.