Information Technology Support Specialist

Contract Duration:
Initial 3-month contract (with possible conversion)

Rate: $25 per hour on 1099

Job Description

• We are seeking a reliable and detail-oriented IT Support Technician to provide technical assistance and support for end users in a fast-paced environment. The ideal candidate will have prior experience in IT support and a strong background in hardware inventory management, including tracking, deployment, and asset management of IT equipment.
• This role involves hands-on support, coordination with internal teams, and ensuring IT assets and systems are maintained efficiently.

• Provide Level 1 / Level 2 IT support to end users (on-site and/or remote)
• Manage and maintain hardware inventory, including laptops, desktops, peripherals, and accessories
• Track IT assets, maintain accurate inventory records, and support device lifecycle management
• Assist with setup, configuration, troubleshooting, and replacement of hardware
• Support user onboarding/offboarding activities
• Document issues, resolutions, and inventory updates
• Coordinate with vendors or internal IT teams as needed

• Previous experience working in an IT Support / IT Helpdesk role
• Hands‑on experience with hardware inventory management
• Basic knowledge of Windows OS, hardware troubleshooting, and end‑user support
• Strong organizational and documentation skills
• Ability to work independently and manage multiple tasks

• Experience supporting or working with virtual reality (VR) headset devices
• Familiarity with asset management tools or ticketing systems
• Prior contract or onsite IT support experience
• Initial 3-month contract
• On‑site role based in Rochester, New York