Transit Software Specialist

Overview

RGRTA has continually invested in new technologies related to its scheduling software, asset management, paratransit software, and operational workforce management platform. This software is critical to the success of daily operations. The focus of the technical responsibilities of this position will be on developing and maintaining these in-house applications across the organization, utilizing current development languages and techniques. There will be a heavy emphasis on data reporting, analysis and supporting various departments that utilize the software.

Additionally, this role shall also ensure the use of best practices, adhere to regulatory compliance requirements, employ change management control, supervise development lifecycle practices, develop policies and safeguard the security and integrity of assigned systems.

• Staying Healthy:
  Medical, Dental, and Vision (Dental & Vision currently free), Flexible Spending Account (FSA)
• Feeling Secure:
  Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Life & Accidental Death & Dismemberment (AD&D) Insurance, Accident Insurance, Group Specified Disease Insurance, and Hospital Insurance
• Work-Life Balance:
  Paid Time Off (PTO: 3 weeks + 2 days granted upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, On-site Fitness Center open 24/7, Employee Wellness Program, Culture & Inclusion Council, BJ s Wholesale Club Discount, and more!

Notes:
This listing does not include external links or site-only notices.

Manager of Technical Systems Support

$68,000 to $75,000 annually (depending on experience)

• Provide expert advice and guidance on the improvement of reporting, data extraction, mobile apps and technology to improve software platform utilization.
• Work with end users, departments, and internal customers to establish needs, gather requirements, create specifications, and develop new programs, as well as design and write code to support existing applications with third-party software support.
• Develop policies and maintain program development best practices and concepts, including development lifecycle practices.
• Work to develop and maintain all necessary documentation on all current and newly developed systems.
• Abide by organization change management controls to improve system and platform stability.
• Work with other IT staff and third-party vendors to develop and deploy applications and interfaces.
• Assess and develop long-term strategic goals for system improvement in the organization.
• Be a team player able to work effectively with individuals with different backgrounds and levels of expertise.

• Support existing third-party applications.
• Provide formal and informal customer education on features and functions of developed systems.
• Demonstrate professionalism and a high level of customer service that serves as a role model and positive image to the team.
• Communicate effectively and efficiently with appropriate individuals: committees, management, vendors, peers, etc.
• Manage development projects.
• Provide assistance to other IT staff as necessary.

• Associate or higher-level degree in information technology or related field with a minimum of 3 years of experience in systems administration, software support, or desktop applications.
• Excellent working knowledge of RDBMS systems including MS SQL Server and Oracle Database
• Exceptional organizational and project planning skills.
• Skilled in problem solving, analysis, and interpretation of technical data.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear and use a computer. The employee is…