Desktop Support Technician

Desktop Support Technician

Workplace Type: On-site

Location: Rochester, NY 14642

Contract: 6-month contract-to-hire (C2H)

Parking: ~$30/month

Schedule: 40 hours/week, fully on-site

We are seeking a Desktop Support Technician to join a growing IT support team that has recently taken on a significantly larger group of end users. The ideal candidate will have strong experience supporting Windows 10 environments, performing hardware and software break-fix, and delivering excellent customer service in a fast-paced, multi-site environment.

• Provide desktop support for a large user base (1,000+ users and 600+ devices)
• Troubleshoot issues related to Windows 10, hardware, software, networking, and peripherals
• Perform software installations, desktop builds, device deployment, and workstation setup
• Resolve end-user tickets via remote tools, in-person support, and email
• Handle hardware/software break-fix scenarios
• Provide light support for Linux servers or Mac systems (experience required)
• Assist with Active Directory tasks such as password resets and user support
• Collaborate with end users and technical teams across multiple on-site locations

• 2+ years of Desktop Support experience, primarily with Windows 10
• Strong troubleshooting skills across hardware, software, and operating systems
• Experience supporting large user bases in a structured environment
• Light experience with Linux or macOS
• Familiarity with remote support tools and ticketing systems
• Excellent communication and customer service skills
• A+ Certification preferred
  ; additional certifications are a plus

• Active Directory experience
• macOS support
• Broader Linux support
• General IT support across multiple platforms

• Fully on-site role with occasional off-site support needs
• Frequent face-to-face interaction with end users
• Collaborative team culture with strong support and opportunities for growth

• Stable environment with long-term growth potential
• Supportive team culture
• Competitive benefits package (including retirement plan options)

Contract to Hire position based out of Rochester, NY.

Pay range: $25.00 – $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Rochester, NY.

This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.