Director, Information Technology

Location: City of Rochester

Get AI-powered advice on this job and more exclusive features.

This range is provided by Butler/Till. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$/yr - $/yr

Direct message the job poster from Butler/Till

Strategic HR Partner with proven leadership in Talent Relations/Strategy, Culture, and Organizational Development

Butler/Till is a results-driven marketing agency offering deeply collaborative client experience, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).

SUMMARY

The Director, Information Technology is a leadership role responsible for overseeing Butler/Till’s information technology operations, enterprise applications, cybersecurity, and AI strategy. This role unifies day-to-day technology operations with forward-looking innovation, ensuring the organization’s infrastructure is secure and scalable, third‑party enterprise platforms deliver measurable value, and AI is seamlessly embedded across workflows to drive efficiency, quality, and client impact. The Director, Information Technology will be held accountable for both operational stability and transformational innovation, enabling the organization to scale growth without proportional increases in headcount while future‑proofing the agency through the adoption of emerging technologies.

Key

Outcomes & Responsibilities Key Outcome:
Implement and maintain seamless and secure IT operations to ensure business continuity and empower employees to work efficiently and confidently

Key Responsibilities:

• Ensure a stable, secure, and scalable IT environment that supports 400–500 employees.
• Managed Service Provider partnership, ensuring SLA adherence, performance, and strategic alignment.
• Lead cybersecurity strategy, threat detection, incident response, and compliance.
• Lead and maintain disaster recovery and business continuity planning to minimize operational risk.

Key Outcome:
Enforce enterprise technology governance to maximize platform value, eliminate redundancy, and ensure fiscal and operational accountability

Key Responsibilities:

• Own and optimize the agency’s third‑party enterprise software stack (outside Dev Ops).
• Supervise Enterprise Product Managers to drive full adoption, training, vendor accountability, and measurable ROI.
• Lead procurement protocols to eliminate redundancy and unauthorized technology purchases.
• Manage vendor contracts, SLAs, renewals, and license optimization to ensure cost efficiency and compliance.
• Own IT and Enterprise Technology budget, including forecasting, spend analysis, and continuous cost optimization.

Key Outcome:
Define and execute an AI Roadmap that embeds artificial intelligence into workflows to drive efficiency, quality, and scalability

Key Responsibilities:

• Develop, publish, and execute Butler/Till’s AI roadmap, aligned to business strategy and growth objectives.
• Lead evaluation, implementation, and adoption of enterprise AI tools (e.g., Microsoft Copilot).
• Integrate AI into workflows to eliminate redundancy, reduce manual tasks, and improve output quality.
• Establish governance frameworks and ethical AI policies to ensure secure, compliant, and brand‑safe usage.
• Measure and report AI impact through productivity gains, error reduction, scalability, and FTE efficiency.

Key Outcome:
Drive innovation and future readiness by identifying, testing, and integrating emerging technologies that enhance agility and competitive advantage

Key Responsibilities:

• Identify emerging technologies (e.g., AI, no‑code/low‑code, automation platforms) and run pilot programs.
• Partner with Business Transformation, Product, and Finance to align technology exploration with strategic objectives.
• Maintain and communicate a forward‑looking technology roadmap that positions the agency for sustained innovation and growth.

Key Outcome:
Engage, retain, and enable performance of talent

Key Responsibilities:

• Contribute and proactively manage talent plans. Assess, hire,…