Director of Guest Relations​/Chef Concierge - Waldorf Astoria

Overview

Director of Guest Relations / Chef Concierge - Waldorf Astoria New York (Hotel Code HOT0

CAAX)

The Waldorf Astoria - New York, 301 Park Avenue, New York 10022

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

After undergoing a transformative restoration, The Waldorf Astoria New York has reignited its magnetic allure. The Waldorf Astoria New York is seeking a Director of Guest Relations/Chef Concierge to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

Shift: Various – must be available weekdays, weekends, and holidays.

Pay Rate: The annual salary range for this role is $85,000 - $110,000 and is based on applicable and specialized experience and location.

The Director of Guest Relations / Chef Concierge at The Waldorf Astoria New York is responsible for delivering exceptional guest service, ensuring that every guest experience is personalized and memorable. This role requires a deep knowledge of the local area, luxury service standards, and a passion for hospitality.

The Director of Guest Relations / Chef Concierge greets customers, personalizes and customizes guest stays, and responds to inquiries with accurate information regarding hours of outlet operation, hotel services, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. Makes arrangements for these services as needed by guests. Manages department budget, including approval of payroll. Trains, supervises, schedules and assists in evaluating staff.

• Provide personalized service to guests, assisting with reservations, transportation, and local attractions.
• Anticipate guest needs and preferences, offering tailored recommendations.
• Supervise and mentor the concierge team, ensuring consistent service quality.
• Conduct training sessions on local knowledge, service standards, and best practices.
• Maintain an extensive knowledge of New York City’s dining, entertainment, and cultural offerings.
• Build and maintain relationships with local vendors, restaurants, and attractions for exclusive guest access.
• Address guest inquiries and resolve issues promptly and professionally.
• Handle special requests and unique situations with creativity and efficiency.
• Liaise with other departments to ensure seamless guest experiences.
• Prepare and communicate daily briefings for the concierge team regarding special events and VIP guests.
• Manage concierge desk operations, including scheduling and staffing.
• Oversee the concierge budget, reporting on expenses and revenue generation.

What are we looking for?

• Four years experience as a Concierge Manager or similar role in a Forbes 5-star hotel
• Strong leadership skills with a focus on team development.
• Exceptional communication and interpersonal skills.
• Strong Knowledge of New York City and its attractions, events, and dining options.
• Proficiency in concierge software and reservation systems.
• Ability to work flexible hours, including weekends and holidays.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create…