Community Health Worker Job Rochester area,City of Rochester New York USA,Healthcare

Position: Community Health Worker 2
Location: City of Rochester

Overview

Job Title: Community Health Worker (Level
2)

Department: Community Prevention Services

Position Type: Full-Time

FLSA: Non-Exempt

Responsibilities

Outreach and Engagement

Conduct outreach in community settings, such as shelters, encampments, drop‑in centers, street outreach, and events.
Build trusting relationships using consistent presence, active listening, and nonjudgmental engagement.
Engage individuals unaware of their HIV status or needing support accessing prevention or care.
Assist with community events, workshops, and pop‑up clinics.
Use motivational interviewing to support informed decision‑making.
Maintain partnerships with local organizations and coalitions.
Utilize mobile outreach units for hard‑to‑reach areas.
Learn and implement evidence‑based interventions (harm reduction, trauma‑informed care, etc.).
Serve as an ambassador for all Trillium Health, MOCHA Center, and Harm Reduction services.

Service Delivery

Conduct assessments to identify health needs, substance use patterns, and barriers to care.
Support clients navigating the healthcare system, including scheduling and attending appointments.
Provide person‑centered, culturally responsive, trauma‑informed support.
Offer safer‑sex supplies and risk‑reduction counseling.
Facilitate linkage to PrEP/PEP, HIV care, behavioral health, and supportive services.
Support Rapid Start ART for newly diagnosed individuals.
Re‑engage individuals previously diagnosed with HIV but out of care.
Assist with coordination and follow‑up to ensure clients remain engaged.
Document services accurately and maintain confidentiality.

Testing

Provide HIV, HCV, and STI screening in clinical, community, and mobile settings.
Conduct pre‑ and post‑test counseling and deliver results.
Support clients with individualized prevention or care plans.
Initiate Rapid Start workflows for HIV and HCV.
Provide condoms and harm‑reduction supplies.
Develop working knowledge of HIV/HCV/STIs and related public health issues.

Health Promotion

Empower clients through health literacy and informed decision‑making.
Implement evidence‑based prevention programs.
Collaborate with healthcare providers and community partners.
Advocate for access to HIV prevention, PrEP, and medical care.
Participate in coalitions and public health committees.

Administrative

Compile and report program data in electronic systems.
Participate in ongoing training and continuing education.
Use Microsoft Office and digital platforms for communication and documentation.
Work collaboratively with the healthcare team to maintain client engagement.
Participate in quality‑improvement initiatives.
Maintain positive communication and teamwork.

Miscellaneous

Demonstrate commitment to inclusiveness, diversity, and cultural humility.
Model One Trillium behaviors.
Maintain confidentiality of all protected information.
Develop knowledge of HIV, harm reduction, substance use, and LGBTQIA+ competency.
Participate in audits and improvement plans.
Perform other duties as assigned.

Required Skills/Abilities

Strong verbal and written communication skills.
Ability to work effectively with diverse communities.
Knowledge of HIV prevention, harm reduction, and trauma‑informed approaches.
Strong outreach, engagement, and rapport‑building skills.
Ability to work independently in the field and collaboratively within a team.
Proficiency with Microsoft Office and electronic communication systems.

Education and Experience

Candidates Must Meet One Of The Following

High school diploma or equivalent and three years of experience in Health Education, Outreach and Engagement, Health and Human Services, or a related field
Associate degree and one year of related experience
Bachelor’s degree in a related field (preferred)
NYS Community Health Worker certification or willingness to obtain certification (program-supported)
Bilingual in Spanish and/or ASL preferred

Physical Requirements

Must be able to stand, sit, walk, use hands, reach, talk, and hear. May occasionally stoop, bend, and lift up to 15 lbs. Requires close, distance, peripheral vision, depth perception, and focus adjustment.

Equal Employment Opportunity

Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality‑improvement plans.

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