Access Associate

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check‑in and check‑out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

• Full time
• Location:
  
  Genesee Mental Health Center
• Department:
  Outpatient Mental Health
• Schedule:
  
  Monday – Friday 8:00 am – 4:30 pm

• 2‑year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

• Customer Service:
  Manage incoming calls while providing necessary information; greet patients, provide direction as needed and schedule patient appointments.
• Registration & Verification:
  Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments:
  Collect and process payments when applicable.

Sedentary work – Exerting up to 10 pounds of force occasionally. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease‑specific care programs refer to the program‑specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

$17.85 – $21.58

Genesee Mental Health Center, Rochester, 14607

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.