Health And Wellness Case Manager

HEALTH AND WELLNESS CASE MANAGER

Location: Rochester, NY

Employment Type: Full-Time, 40 hours per week (Mon-Fri 9am-5pm)

Salary: $20.00 - $22.00 per hour

Description: Provides intensive case management for newly-arrived resettlement clients identified as having special health needs. Works with department members to ensure vulnerable clients have access to mental health and specialized community services, supporting trauma-informed care.

• Maintain a caseload of clients and keep case files in accordance with agency, departmental, regulatory, and funder guidelines.
• Complete relevant screenings and assessments (e.g., psychosocial, mental health, financial, employment).
• Create, implement, and monitor comprehensive service plans and goals.
• Assist with discharge planning to ensure a safe transition.
• Facilitate transportation to appointments and accompany clients as needed.
• Assist clients in meeting expectations of service providers, courts, landlords, and employers.
• Inform clients of opportunities for social support and self‑sufficiency.
• Collaborate with referring agencies and internal staff to support client needs.
• Coordinate client benefits and monitoring of treatment needs.
• Report significant behaviors or events requiring immediate response.
• Advocate for resources and complete referral documents for public agencies.
• Maintain knowledge of community resources and link clients to services.
• Use databases to keep documentation compliant with regulations.
• Participate in agency meetings and ongoing professional development.
• Meet productivity and documentation standards to support organizational financial stability.
• Follow incident reporting processes and inform supervisor of significant events.
• Attend program, departmental, case review, and training meetings.
• Maintain professional knowledge through education and training.
• Stay updated on regulations governing client population.
• Engage in interagency meetings and communication with providers.
• Pursue professional competencies through training and conferences.
• Support the Agency’s mission, vision, values, and strategic plan, including core competencies.

• Education: Bachelor’s Degree in Social Work, Human Services, International Relations, or related field preferred. Equivalent combination of education and experience considered.
• Credentials: Valid NYS Driver’s License, Valid PPD screening available.
• Experience: 1–2 years of case management and community outreach with experience in substance use disorder, geriatrics, mental health, and refugees. Knowledge of Medicaid, SNAP, Social Security, and legal systems helpful.
• Physical Demands: Ability to sit, talk, hear, stand, walk, use hands to type, and perform light lifting. Close and distance vision required. Quiet noise level in work environment.

• Competitive salary and 403(b) retirement plan.
• Generous time‑off package and work‑life balance.
• Comprehensive benefits package.
• Supportive and collaborative environment.
• Opportunities for growth and development.
• Intrinsic reward of making a difference in people’s lives.

All duties performed in accordance with CFC’s corporate compliance and ethics program.

Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet.

To apply, submit your resume and cover letter by the application link.