Outpatient Access Representative

Location: City of Rochester

Outpatient Access Representative page is loaded## Outpatient Access Representative locations:
Strong Memorial Hospital time type:
Full time posted on:
Posted Todayjob requisition :
R268037

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
** Job Location (Full Address):
** 601 Elmwood Ave, Rochester, New York, United States of America, 14642
** Opening:
** Worker Subtype:

Regular Time Type:

Full time Scheduled Weekly

Hours:

40

Department:500131 Psychiatry SMH MIPS

Work Shift:

UR - Day (United States of America)
Range:

UR URCA 204 HCompensation Range:$18.50 - $24.98
* The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
*** Responsibilities:
** The Department of Psychiatry, Medicine in Psychiatry Services Division is seeking an Outpatient Access Specialist for the Brighton Health Center Front Desk. The Front Desk team (consisting of a Manager of Business Administration, and two OAR) act as primary front end operations support for the MIPS-Outpatient clinic. In addition, the MIPS front desk team acts as backup support to other clinics of the Dept.

of Psychiatry for coverage as necessary. The OAR performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Assures patient satisfaction with information processing and reception service.

Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. Responsible for providing a high quality experience for all patients and visitors who may need non-verbal communication methods. May be a resource to new staff. Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions.

May train new or less experienced support staff. Responsible for delivering high quality customer service to a diverse group of patients and service providers.
** ESSENTIAL FUNCTIONS
** Reception:
* Greets patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed (e.g., for insurance forms), identifies and assesses patients’ special needs (e.g., interpreters), monitors reception area to assure patient needs are met.
* Provides interaction of warm hand-off to registration & insurance management (RIM).
* Updates patients regarding waiting time for the provider every 15 minutes.
* Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations.
* Assures cleanliness and order in the reception area, waiting room/lobby.
* Ensure all OAR opening and closing responsibilities are met daily.

Registration:
* Collects patient demographic and financial information in an efficient, customer-oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account.
* Enters information into the electronic medical record and patient access and revenue cycle system.
* Requests patient e-mail address for confirmation purposes.
* Assures completion of all appropriate forms by patients, such as, Medicare Secondary Payer assurance,…