Senior Clinical Specialist

Description

Reporting to the Associate Clinical Director, the Clinical Staff Specialist in the Health Center performs clinical and administrative duties to support student access to health services on and off campus. The position requires a high degree of situational awareness, the ability to work independently, and the flexibility to step into wellness staff assistant (front desk) roles when needed.

• Patient Care Services & Clinical Staff Support
  • Clinical Provider Schedules as delegated by the Administrative Supervisor
    • Create Master Templates
    • Manage, review and adjust daily appointment schedules; use independent judgement to address conflicts and make corrections as needed
    • Respond to time‑off requests from providers to ensure reflected in the EMR and appropriate adjustments are made to ensure student access
  • Insurance information collection and utilization
    • Responsible for implementation of scanning/indexing quality assurance processes
    • Generate special reports/queries from EMR or other sources as requested
  • Prior authorization
    • Using information from clinical providers, pursue insurance authorization for medications, imaging and specialist referrals as required.
  • Clinical referral process
    • Use the referral workplace to ensure critical consultations occur and communication is up to date.
    • Exercise a degree of initiative to get appointments scheduled in an acceptable amount of time.
    • As delegated by the Administrative Supervisor, ensure appropriate follow‑up occurs with students for missed appointments and referrals.
    • Oversee and delegate as appropriate the distribution of key information related to stat and routine lab reports, radiology reports, and hospital/private provider office information.
• Department Leadership Administrative Support
  • Support monthly Inventory process
  • Order clinical supplies
  • Verify Quest Lab inquiries; follow up with ordering providers when necessary
  • Prepare monthly Procurement Card Statements
  • Track credentialing of clinical staff following NYS and AAAHC guidelines
    • Coordinate AAAHC
      • Complete survey application every three years
      • maintain policies and procedures as delegated by Associate Director for Clinical Services
  • Other duties as identified by clinical leadership, such as calendaring or meeting requests.
• Administrative support to the front desk
  • Maintain competency in check‑in and check‑out procedures
  • Situational awareness of the administrative function of the Wellness Staff Assistant Roles and takes independent action to assist when needed.
• Other duties as assigned
• Professional development

• Education/Experience
  • Bachelor's degree or equivalent experience
  • 2 years related experience working in a medical office setting
• Skills
  • Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences
  • Knowledge of Deaf culture, American Sign Language (ASL), or willingness to learn
  • Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals and to promote a positive work environment
  • Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately
  • Computer competence using software and enterprise systems appropriate for the complexities of the role and its functions
  • Knowledge of electronic health records
  • Microsoft Office fluency

Candidates must be eligible to work in the United States.

• Experience with NYS Immunization law
• Experience with referrals and prior authorizations
• Medical terminology
• Excel Fluency

In order to be considered for this position, you must apply for it at: (Use the "Apply for this Job" box below). Click the link for search openings and in the keyword search field, enter the title of the position or the   number.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as scope and responsibilities of the position, candidate's work…