Client Services Associate

Hiring on behalf of our trusted client

The Client Service Associate (CSA) plays a crucial role as the backbone of our client experience and operational support team. This position is ideal for a proactive, highly detail-oriented professional eager to master the operational aspects of a financial planning and investment firm. The CSA will support both the lead and service advisors, focusing on efficient workflow management, meticulous record-keeping, and the delivery of our signature "white glove" client service approach.

• Client Onboarding & New Business Support
  • Assist in the full New Business Development lifecycle, including accurate preparation of account applications and necessary paperwork.
  • Manage account funding processes, follow-up on transfers, and ensure timely completion of all required steps.
  • Track and reconcile activities related to new and existing accounts.
• Service, Support, and Operations
  • Process service requests for existing clients related to their financial planning, investment, and insurance accounts.
  • Manage and submit all necessary paperwork.
  • Maintain limited, professional contact with clients to efficiently provide or obtain information and troubleshoot operational issues.
  • Provide direct operational and technical support to the lead advisor and service advisors, ensuring their workflow is seamless.
  • Act as a dedicated team player, demonstrating flexibility and willingness to assist in all areas of client service and advisor support as needed.
• Data Integrity & Compliance
  • Maintain and update critical firm databases, including the CRM system (Smart Office), New Business, and Client Service logs, ensuring data accuracy.
  • Gain exposure to and assist with data entry related to our financial planning software (eMoney).
  • Maintain meticulous compliance records, ensuring adherence to all firm and regulatory requirements.
  • Participate in relevant broker-dealer, vendor and platform training to stay current with process and system changes.

• Education:
  
  Bachelor’s or graduate degree in Finance, Economics, or Business Administration is preferred.
• Technical Proficiency:
  Strong proficiency in Microsoft Office, particularly Excel, is preferred.
• Prior
  
  Experience:
  
  Prior experience within the Financial Services industry is a
• Licensing (Optional):
  Holding relevant industry licensing (e.g., SIE, Series 6, Series 7, 66) or certifications is highly desirable, though not required to start.
• Professional Development:
  Willingness to obtain industry licensing and certifications is encouraged (optional).

• Detail Orientation:
  Extreme attention to detail and accuracy in managing complex financial paperwork.
• Communication:
  Clear, professional written and verbal communication skills for effective internal and external interaction.
• Organization:
  Excellent time management and organizational skills, with the ability to prioritize competing requests in a fast-paced environment.
• Proactivity: A self-starter who anticipates needs and actively seeks solutions to improve