A​/R Recovery Representative ; Tier II; Rochester, NY

Paladin Consulting is currently hiring a A/R Recovery Representative I to join our team working onsite at our client's office located in Rochester, NY.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: A/R Recovery Representative I

Work Location: Rochester, NY

Duration: 1 year contract with option to extend

Education/Experience

Required:

High School diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll required.

Shift: 8am-5pm (training), 9am-6pm, 10am-7pm, 11am-8pm

• Responsible for accurate and timely resolution of past due invoices
• Provides quality customer service to internal/external customers, while mitigating risk to the company
• Educates clients, partners, and product areas on the resolution process and addresses billing disputes
• Develops and maintains a basic knowledge of products and services including, but not limited to, Payroll, Human Resource Services, and/or Acquired portfolios.
• Manages current, past due, and returned receivable inquiries through inbound and outbound phone and email communication from clients and external partners.
• Mitigates risk and exposure to clientby balancing service and collection effectiveness.
• Addresses disputes through available resources, using corresponding systems to resolve and collect revenue client receives from its products and services.
• Reviews daily payroll holds for timely client contact when past due balances are present.
• Maintains department policies/procedures to ensure daily compliance.
• Participates in ongoing training to enhance knowledge and skills.

• High School diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll required. Consideration may be given to a candidate with a degree in lieu of experience.
• Strong organization and decision-making skills are required.
• Microsoft Word, Excel, and Access knowledge is preferred.

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Paladin Consulting is an EEOC employer.