Mortgage Loan Officer - Rochester, NY

Join to apply for the Mortgage Loan Officer - Rochester, NY role at Key Bank

Location:

1700 Bausch and Lomb Place - Rochester, New York 14604

The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, providing analysis and advice on home lending solutions that meet clients’ needs and financial objectives. The MLO is expected to develop referrals to grow Key’s home lending business and client base, meeting or exceeding established sales goals while maintaining high client satisfaction and loan quality.

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
• Gather documents at loan registration and remain the primary point of contact for the client during the loan process.
• Maintain high standards of client satisfaction and quality, ensuring efficient sales/originator systems and workflows.
• Develop and maintain deep knowledge of Key Bank products, services, and competitive offerings.
• Maintain proficiency on sales/originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Work in a branch environment to provide in-person client services 4+ days/week, including participating in morning huddles and end-of-day debriefs on targeted days.
• Perform other duties as assigned; duties may change or new ones may be assigned at any time with or without notice.
• Comply with all Key Bank policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Bachelor's Degree in a business-related field or equivalent experience (preferred).

• 3+ years experience as a loan officer in first‑mortgage production (preferred).
• 3+ years working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, the Equal Credit Opportunity Act, RESPA regulations, and local and state real estate and finance laws (preferred).

• Excellent communication skills, both written and verbal.
• Strong customer service skills.
• Proficiency in sales and service skills, including tele‑consulting, prospecting, networking, and COI relationship management.
• Strong financial acumen—understanding the business priorities of clients, analyzing market trends, and providing strategic advice on mortgage products and lending solutions.
• Generate new mortgage business and manage the loan origination process from initial application through to closing.
• Navigate the home mortgage process, providing advice on interest rates and repayment terms.
• Build partnerships with real estate agents and financial advisors.

• All Key Bank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

• Work in a general office setting—prolonged sitting, face‑to‑face communication, frequent PC/laptop use, occasional lifting of backpacks or computer bags up to 10 lbs.

• May need to drive to multiple locations in a single day; must operate a motor vehicle with a valid driver’s license.

This position is eligible to earn commission and deferred incentive compensation. Please  for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 02/27/2026. Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who cannot apply online may request reasonable accommodations by emailing

• Mid-Senior level

• Full-time

• Finance and Sales
• Banking

Referrals increase your chances of interviewing at Key Bank by 2x.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.