Credit and Collections Manager

Location: Rochester, NY, US;
Dayton, OH, US.

Position oversees the regions credit granting, risk management, and collections to balance sales growth with minimizing bad debt, involving tasks like assessing customer creditworthiness, setting limits, implementing policies, managing accounts receivable, training staff, and reporting to management. They act as a bridge between finance and sales, analyzing financial data, approving/denying applications, and ensuring compliance with regulations while optimizing cash flow and reducing financial risk for the organization.

• Proven credit judgement
• Preferable Credit Management qualified or a business equivalent
• Proven team skills & ability to motivate employees
• Excellent collaborative skills – to ensure effective communication, influencing and goal setting within Credit, Finance and Operations
• Familiarity with Sarbanes–Oxley requirements
• Excellent analytical skills
• Attention to detail is essential with sensitive commercial and financial data
• Ability to work with all levels of management
• Creative ability to redistribute workloads and handle ad‑hoc requests

Preferable knowledge of SAP

• Manage the Regional Credit teams based in Rochester & Guadalajara.
• Assist in direction of Regional credit & collections activity to achieve agreed Regional & Working Capital targets for performance.
• Assist in the motivation and direction of the Credit team in Americas and provide evaluation and development support during collection.
• Work with and direct collections activity with Credit teams in Americas to work towards and achieve the required Regional targets and working Capital goals.
• Provide escalation link and authority levels for Credit teams.
• Monitor, analyse and report on all Key Performance Indicators.
• Provide leadership and day-to-day coaching for teams to ensure they have the knowledge skills and commercial awareness to effectively collect from their customers/dealers.
• Provide monthly reports & presentations of achievements, actions and issues for the department.
• Provide ad‑hoc analysis as required depending on various projects and management requirements.
• Provide the Americas Credit /Finance team with regular reports of achievements, actions and issues for the function.
• Calculate and post Bad Debt Provisions in line with corporate policies.
• Ensure compliance with policies, procedures and SOX controls, supported by providing evidential reports or documentation.
• Responsible for monitoring & reporting results in terms of Debtors, Past Due, transaction metrics and Risk Management for the portfolio of all customers/dealers and include occasional exceptional items.

• Ensure all daily cash is recorded on SAP and allocated to customers accurately.
• Achieve debtor collections targets based on Regional targets for DSO and overdue debt, unallocated cash, invalids deductions etc.
• Monitor & maintain unallocated & unidentified cash within guidelines/targets.
• Monitor and elevate claims & queries in dispute.
• Maintain documentation & controls so that there are no major issues during any audits.
• Ensure all reports are provided accurately and on-time – especially bad debt provisions and all monthly reporting.
• Maintain and update staff records (including goals and appraisals) on a timely basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.