Customer Service Representative

The primary function of the Customer Service Representative is to help the company retain customers and attract new customers.

Being a great communicator and having a desire help others while interacting with new people from many different industries is required. We are interested in candidates that can solve problems, project a high energy level, and possess a natural sociability that draws others to them.

Founded in 1956, Jamestown Container Companies is a privately owned company that has earned a reputation as an innovative, independent provider of high quality corrugated products, consumer point of purchase displays, packaging supplies and fulfillment services for customers in New York, Ohio, Pennsylvania and southern Ontario. Our customers include many well-known local companies, as well as Fortune 100 companies.

• Must maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople.
• Provides prompt responses and follow up to customer inquiries for pricing, delivery, and complaints as necessary.
• Interacts with vendors, production, sales, and shipping to meet customer's expectations for pricing, delivery, and quality.
• Records, files, and maintains all customer related documents, specifications, drawings, estimates, pricing, and correspondences in customer files.
• Establishes selling price for orders and quotations with the guidance of management.
• Enters and edits orders placing strong focus on detail and accuracy.
• Creates and maintains accurate customer specifications for order entry and estimating.
• Expedites orders through vendors or production as mandated by customer requests for delivery.
• Responsible for active participation in New Item / New Account Meetings when needed.
• Initiates purchase orders for purchased items.
• Maintains perpetual inventory on approved warehouse customers and places orders to replenish set warehousing levels.

• Bachelor’s degree or Associates degree preferred
• One to three years related experience and/or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Job Type: Full-time

Pay Details: $50,000.00 to $52,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.