Technical Training Manager

Position and Location

Position:
Technical Training Manager

Location:

Rochester, NY or Painted Post, NY

Employment Type:

Full Time

Compensation: $80,000‑$105,000 per year

Travel: 10-20% travel to customer sites and field service groups as needed for training purposes

Manages Others:
No

Education:

High School Diploma or GED required; 2‑ or 4‑year technical degree preferred

Experience:

Minimum of 5 years in a field service or installation environment with an emphasis on training others in material handling, conveyors, lift tables, stretch wrappers, palletizers, cranes, robotics, and related automation systems.

Reporting to the Director of Field Operations, this high profile position is responsible for delivering the company’s technical training; developing the technical skills of employees performing field service, field installation, and production operations; and aligning training and employee development with the needs of the company.

This position will work closely with executives, managers, and supervisors to ensure technical training is delivered effectively. It will collaborate with engineering and operations department staff to identify training needs, select materials that can be used to train both field and in‑house production employees, and standardize training materials across the company. It will also work with the environmental health & safety (EHS) department manager to integrate safety and compliance training requirements into technical training and assist with developing methods of delivery.

If you thrive in a collaborative environment and want a hands‑on role with the opportunity to become master certified (if you aren’t already), this is your chance to move into a role that is primarily office‑based with manageable travel.

• Provide technical expertise to train an array of field service, field installation, and production operations technicians that support our products and customers. Examples of training focus may include, but are not limited to:
  • Mechanical applications
  • FANUC
  • Hanel, Hytrol, Wolf Tec and other commonly used applications
  • Advanced Electrical 1 & 2 Course
  • Robotic handling tool course
  • Safety trainings (application of lockout/tagout, use of fall protection, hot work permitting, use of atmosphere monitoring equipment, and general PPE)
• Develop in‑person and online training courses that provide technical training to meet business needs and employee development. Trainees will include both newly hired and existing employees.
• Track and maintain training records for technical staff to support business needs.
• Identify, select, standardize, and manage the resources required to support the delivery of technical training.
• Oversee all company in‑house training locations and resources with support from local site representatives.
• Continuously review and update the content of technical training to ensure training is current with the company’s evolving processes and procedures. This may include communication and dissemination of the company’s technical bulletin updates.
• When required, travel to company or customer locations to support training, including developing processes and identifying resources for remote training strategies.
• When required, travel to company or customer locations to assess and inspect field operations and compliance with safe work practices.
• Support employee onboarding by participating in field service new hire orientation and initial training as needed.
• Establish clearly defined requirements of technical skills that can be used by management when considering technical staff for professional advancement.

• Minimum of 5 years in a field service or installation environment with an emphasis on training others in material handling, conveyors, lift tables, stretch wrappers, palletizers, cranes, robotics, and related automation systems.
• Previous experience as a trainer in a similar technical environment required.
• FANUC Master Certification is preferred but not required.
• Knowledgeable in phase 3 motors, 280/480V systems is required.
• Strong technical knowledge and experience in material handling systems with a preference for complex automation and…