Brand Ambassador, Marketing Specialist

This position serves as the first point of contact for Pella showroom customers. Responsibilities include understanding customer needs, presenting solutions, entering and updating customer information in the CRM system, providing project quotations, scheduling appointments, and guiding customers through their experience with our brand and products.

The role also involves contributing to local digital marketing initiatives to enhance brand awareness and customer engagement online.

• Demonstrate products in showrooms and at consumer events, emphasizing features and benefits.
• Handle customer calls, pre-qualify leads, and set sales appointments.
• Maintain accurate lead data in Salesforce.
• Read and interpret blueprints and provide project quotations.
• Organize and attend showroom events, lead presentations, and work flexible hours including weekends and evenings.
• Interact with architects, builders, and homeowners, developing industry relationships.
• Stay updated on product knowledge and competitive products.
• Support digital marketing efforts, monitor online reviews, and collaborate with marketing teams for content creation.

• Energetic personality with excellent customer service skills.
• Experience with digital marketing campaigns and content creation.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Attention to detail, adaptability, and professionalism in appearance.
• Proficiency with Microsoft Office and familiarity with proprietary software.

• High School Diploma or GED;
  Bachelor's or Associate's degree preferred.
• One to two years of related experience or training.
• Knowledge of construction, blueprints, or window/door applications is a plus.