Customer Service - Account Associate - On site Rochester

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Account Associates work as part of a Team to astound customers with effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers—including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new experts build skills and competencies while also demonstrating world‑class skills in courtesy, concern, timely resolution, value creation, and relationship building.

Careers, Not Jobs:
Start your career at $20/hour—and earn up to $30/hour in your first year with our clearly defined growth path. This isn’t just a job—it’s the first step in a long‑term career. As an Account Associate, you’ll receive hands‑on training, real‑time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you’re always in control of your next step.

When qualified, experts may work a hybrid schedule after 60 days post‑training, provided performance and attendance goals are met.

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T‑Mobile.

• ONSITE Position
• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud‑based tools (e.g., Google Workspace, Microsoft Teams, etc.)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones. After promotion to Account Expert, eligible for an annualized incentive target of $4,400/year.

At T‑Mobile, our benefits include medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, holidays, parental leave, family building benefits, childcare subsidy, tuition assistance, and more. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and transportation programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applicant Accommodation@t‑ or calling 1‑844‑873‑9500. Please note this channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.