Blue Imaging: Customer Service Representative

City Blue Imaging

Position:
Customer Service Representative

Employment Status:
Full-Time On-Site

Salary: $20.00 to $22.00 per hour + commission and competitive benefits package.

Schedule:

Scheduled for a 40-hour work week

FLSA Status:
Non-Exempt

Founded in 1926, City Blue Imaging Services has provided high-quality printing solutions to a diverse range of clients, including construction firms, architects, engineers, advertisers, graphic designers, corporate marketing teams, schools, and non-profits. Known for personalized attention and outstanding service, City Blue handles projects of all sizes, from business cards to large-scale blueprints. The team is dedicated to delivering exceptional results tailored to the unique needs of every customer.

Located in Rochester, NY, City Blue has built a strong reputation over decades of serving the community.

• Full-time, on-site Customer Service Representative role based in Rochester, NY. Responsibilities include providing excellent customer service and preparing accurate quotes and estimates; addressing inquiries, resolving customer concerns, and maintaining high levels of customer satisfaction.
• Daily tasks include processing orders and quotes, managing customer communications via phone, email, and in-person, and coordinating with production team on project timelines.
• Representative will communicate directly with clients, guide them through project processes, and ensure their needs are met in a timely and professional manner. Collaboration with internal teams to ensure a seamless customer experience will also be a key aspect of the role.

• Strong Customer Service and Support skills including highly effective estimating skills
• Experience in ensuring Customer Satisfaction and improving Customer Experience
• Ability to effectively communicate and engage with diverse clients
• Strong organizational, multitasking, and problem-solving abilities
• Ability to work in fast-paced environment with solid teamwork qualities
• Proficiency in using customer management systems and standard office software
• Previous experience in a printing or related industry is advantageous but not required
• High school diploma or equivalent is required

This role requires on-site at our Rochester office. The position is primarily office-based, involving regular computer, phone, and document processing activity with modern tools, adequate lighting, ventilation, and comfortable temperatures. Occasional lifting of light office materials (up to 25 lbs).

City Blue Imaging is an Equal Opportunity Employer and complies with ADA regulations as applicable.