Claims Support Specialist II

Overview

Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes. Orders supplies and schedules/coordinates meetings. Greets and directs visitors to appropriate personnel. Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.

Provides customer service support during weather events including CAT loss reports and other CAT support duties. Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation. Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis. Assist with follow up calls and other claim file support as needed.

Greets, screens and directs visitors to appropriate personnel. Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services. Assists personnel with various activities including accessing and verifying policyholder information. Sets follow ups as appropriate for completion of support activities. Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required.

Handles all inquiries with customer service as a priority. Enters new loss report information and updates claims documentation.

• Answering phones, filing, copying/imaging, faxing, processing and distributing mail.
• Support third party vendor relationships and processes.
• Order supplies and coordinate meetings.
• Greet and direct visitors; provide initial services and information.
• Provide inbound and outbound customer service for policyholders, claimants, agents, and other customers; prioritize customer service in inquiries.
• Support weather event operations, including CAT loss reports.
• Assist with claims-related activities across disciplines (material damage, property, liability, subrogation, workers compensation, medical, litigation).
• Prepare and process documents and time‑sensitive/confidential claim file information.
• Follow up on claims support and verify policyholder information.
• Enter loss report information and update claims documentation.

• Customer Service skills; ability to take calls and direct them to the proper individual.
• Willingness to learn and grow with the organization.
• Experience Level: Entry Level.
• Support, Customer service, Claim as relevant skills.

• Job Type &
  
  Location:
  
  Contract position based out of Rochester, NY; fully onsite.
• Pay:
  The pay range is $15.00 - $16.00/hr.
• Eligibility for benefits applies; benefits may vary by classification and length of employment.
• Possible benefits include Medical/Dental/Vision, 401(k), Life Insurance, Disability, HSA, PTO/leave, and other programs.
• Final date to receive applications:
  This position is anticipated to close on Feb 12, 2026.

TEKsystems is an Allegis Group company and an equal opportunity employer. We are a partner in transformation, serving clients across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.